Connect Tiledesk with another app

Tiledesk integration

Connect Tiledesk with 918+ other apps in FlowMattic. Pick a trigger, add Tiledesk steps, map the fields from earlier steps and run the workflow on your own server with no per-task fees.

Try FlowMattic free See triggers and actions

23 triggers 24 actions Integration version 1.0.0 Category: Customer Support Unlimited workflows and runs

Pair Tiledesk with another app

See what the two do together: triggers, actions and example workflows.

Triggers and actions for Tiledesk

A trigger is the Tiledesk event that starts a workflow. An action is what FlowMattic does in Tiledesk from a step.

Event	What it does	Type
Request Created	Triggers when a new conversation request is created.	Trigger
Request Updated	Triggers when a conversation request is updated.	Trigger
Request Closed	Triggers when a conversation request is closed.	Trigger
Message Created	Triggers when a new message is sent in any conversation.	Trigger
Message Created On A Specific Channel	Triggers when a new message is sent on one named channel.	Trigger
Lead Created	Triggers when a new lead is created.	Trigger
FAQ Created	Triggers when a new FAQ is created.	Trigger
FAQ Updated	Triggers when a FAQ is updated.	Trigger
FAQ Deleted	Triggers when a FAQ is deleted.	Trigger
Bot Created	Triggers when a new bot is created.	Trigger
Bot Updated	Triggers when a bot is updated.	Trigger
Bot Deleted	Triggers when a bot is deleted.	Trigger
Department Created	Triggers when a new department is created.	Trigger
Department Updated	Triggers when a department is updated.	Trigger
Department Deleted	Triggers when a department is deleted.	Trigger
Teammate Invited	Triggers when a teammate is invited to the project.	Trigger
Teammate Updated	Triggers when a teammate record is updated.	Trigger
Teammate Left Project	Triggers when a teammate is removed from the project.	Trigger
Group Created	Triggers when a new group is created.	Trigger
Group Updated	Triggers when a group is updated.	Trigger
Group Deleted	Triggers when a group is deleted.	Trigger
Custom Event Emitted	Triggers when any custom event is emitted.	Trigger
Specific Custom Event Emitted	Triggers when one named custom event is emitted.	Trigger
List Requests	List conversation requests in a project, with optional filters.	Action
Get Request	Retrieve a single conversation request by its request ID.	Action
Create Request	Start a new conversation request on behalf of a visitor or lead.	Action
Close Request	Close an open conversation request.	Action
Reopen Request	Reopen a closed conversation request.	Action
Update Request	Update the subject, lead, status, tags, rating or language of a request.	Action
Move Request To Department	Route an existing request to another department.	Action
Rate Request	Leave a rating and a comment on a conversation request.	Action
Add Note To Request	Add an internal note to a conversation request.	Action
Add Participant To Request	Add one agent as a participant of a conversation request.	Action
Add Follower To Request	Add one agent as a follower of a conversation request.	Action
Send Message	Send a text or image message into a conversation request.	Action
List Messages	List every message of a conversation request.	Action
List Leads	List leads in a project, optionally filtered by email.	Action
Get Lead	Retrieve a single lead by its ID.	Action
Create Lead	Create a new lead in the project.	Action
Update Lead	Update the contact details, address or tags of a lead.	Action
Delete Lead	Permanently delete a lead from the project.	Action
Emit Custom Event	Emit a custom Tiledesk event, which any event.emit subscription can listen to.	Action
List Tags	List the tags defined in a project.	Action
Create Tag	Create a new tag in the project.	Action
Delete Tag	Delete a tag from the project.	Action
List Departments	List the departments of a project.	Action
List Groups	List the agent groups of a project.	Action

Three steps to a running Tiledesk workflow

The builder keeps the order you think in: connect the app, choose what starts the workflow, add what should happen.

Connect
Authorise Tiledesk once
Add a Tiledesk connection under Connects and reuse it in every workflow. Credentials stay in your WordPress database.
Trigger
Pick what starts it
Start from a Tiledesk event, or from a WordPress event, a form, a webhook, a schedule or any of the 918+ integrations, then capture a sample so later steps can map real fields.
Act
Add Tiledesk steps and logic
Chain Tiledesk actions with Router, Filter, Iterator and Delay, test each step against captured data, then switch the workflow on.

Tiledesk workflows people build

Each example pairs Tiledesk with an app it is often used with. Build any of them on the canvas, or start from the workflow library.

Send a Slack message when a new Tiledesk request comes in

Tiledesk to Slack

Save new Tiledesk leads to a Notion database

Tiledesk to Notion

Draft an AI reply with OpenAI for every new Tiledesk message

Tiledesk to OpenAI (ChatGPT)

Add new Tiledesk leads to your Mailchimp audience

Tiledesk to Mailchimp

Create a Tiledesk lead from each new WPForms submission

WPForms to Tiledesk

Start a Tiledesk conversation from new Gravity Forms entries

Gravity Forms to Tiledesk

Create a Tiledesk lead when a new contact is added in FluentCRM

FluentCRM to Tiledesk

Send a Tiledesk message from an incoming webhook

Webhooks to Tiledesk

Browse the workflow library

Connect Tiledesk with other apps

865 apps have triggers or actions that work with Tiledesk. The ones used together most often come first.

Showing 24 of 865 apps

About Tiledesk

FlowMattic integration version 1.0.0

Tiledesk is an open-source conversational automation platform for customer support — live chat, chatbots and multichannel messaging in one inbox. This FlowMattic integration manages conversation requests, messages, leads, FAQs, bots, departments, groups and tags in your Tiledesk project, and starts automations from Tiledesk webhook events such as a new request, a new message or a new lead.