Add new FareHarbor customers to a Mailchimp audience on each booking notification

Each FareHarbor booking notification sends the customer’s details to Mailchimp, which adds them to the audience you choose or updates them if they are already on it.

Fareharbor

Mailchimp

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2 steps Setup ~5 min Used on 908 sites Free to import

What this workflow does

Tour and activity operators collect a customer's email with every FareHarbor booking, but that address rarely makes it into the mailing list without a manual export. This workflow sends each booking customer to your Mailchimp audience as soon as FareHarbor reports the booking.

The FareHarbor trigger runs on a booking notification, a booking-related event that FareHarbor sends to FlowMattic. The customer details in that notification are then mapped into the Mailchimp Add New Member step. That action adds the person to your list, or updates their details if the address is already a member, so a returning guest is not added twice.

There is no Filter in between, so every booking notification FareHarbor sends runs the Mailchimp step, not only first bookings. For someone already on the list that simply refreshes their member record. Task History keeps a record of each run, which helps you confirm which address reached Mailchimp.

Seasonal newsletter for a tour company

Every guest who books a FareHarbor tour joins the Mailchimp audience you use for your off-season newsletter and next year's schedule.

Pre-trip information emails

Booking customers land in a Mailchimp audience where you can send them what to bring and where to meet before their activity.

Review requests after a rental

A bike or kayak rental shop builds its Mailchimp list from FareHarbor bookings and later emails those customers asking for a review.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
Fareharbor Booking Notification
Runs when FareHarbor sends a booking notification to FlowMattic. The booking and customer details in it are passed on for mapping into Mailchimp.
Step 2Action
Mailchimp Add New Member
Adds the customer to the Mailchimp audience you pick, or updates their member record if the email is already there. Map the customer's email and name from the FareHarbor booking.

What you need

FlowMatticCore
FareHarbor AccountAccount
Mailchimp AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

If the booking data shows a status, add a Filter after the trigger so only some booking notifications, such as new bookings, reach Mailchimp. Check a test run to see the field.
Add a Delay before the Mailchimp step if you want customers added some time after they book rather than straight away.
Make a test booking in FareHarbor after import so FlowMattic captures the notification data, then map the email field in the Mailchimp step.

Questions about this workflow

What happens when a returning FareHarbor customer books again?

Mailchimp's Add New Member action updates an existing member instead of adding a duplicate, so the repeat booking refreshes that person's details on your list.

Does a changed or cancelled FareHarbor booking also run the workflow?

Any booking notification FareHarbor sends to the trigger runs the Mailchimp step. If you only want certain kinds, add a Filter after the trigger based on the booking data you see in a test run.

Which Mailchimp audience do FareHarbor customers join?

The one you choose in the Mailchimp step after connecting your account. Every booking customer goes to that same audience unless you add more steps.

Do I need a FareHarbor account to use this template?

Yes. The trigger relies on FareHarbor sending booking notifications to FlowMattic, so you need a FareHarbor account and a Mailchimp account.