Create a Google Docs file from every new KonfHub attendee cancellation

Whenever an attendee cancels a KonfHub registration, FlowMattic creates a new Google Docs file with the details you map, giving you one written record per cancellation for refunds and follow-up.

KonfHub

Google Docs

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2 steps Setup ~5 min Used on 1.5k sites Free to import

The Create a Google Docs file from every new KonfHub attendee cancellation workflow on the FlowMattic canvas, with 2 steps across KonfHub, Google Docs — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

Cancellations need handling: a refund to check, a seat to release, maybe a note to the speaker or sponsor. When they only live in your KonfHub dashboard, it is easy to lose track of which ones you have dealt with. This workflow turns each cancellation into its own document.

The KonfHub trigger fires when an attendee cancels their registration. FlowMattic passes the cancellation data to Google Docs, where the Create Document action makes a new doc. You decide after import what the doc is called and what goes in its body, mapping details from the cancellation such as the attendee's name, email and ticket.

Nothing else happens in the run: no email is sent and KonfHub is not changed. You end up with one Google Doc per cancellation in your Drive, and each run is listed in Task History.

Refund paperwork

The finance person opens each cancellation doc, processes the refund, and adds a note in the doc saying when it was paid.

Waitlist handling for a sold-out event

Every new cancellation doc tells the organiser a seat has opened, so they can offer it to the next person on the waitlist.

Post-event review

After the conference, the team reads the cancellation docs together to see how many people dropped out and which tickets they held.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
KonfHub Attendee Cancellation
Runs when an attendee cancels their KonfHub registration. The cancellation details are passed to the next step so you can place them in the document.
Step 2Action
Google Docs Create Document
Creates a new Google Doc for the cancellation. Connect your Google account, give the doc a title such as the attendee's name, and map KonfHub details into its content.

What you need

FlowMatticCore
KonfHub AccountAccount
Google Docs AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

Put the event name and the attendee's name in the document title, so the docs are easy to tell apart in Google Drive search.
Add a Filter after the trigger if you run several events from one KonfHub account and only want documents for one of them.
Cancel a test registration after import so FlowMattic captures the cancellation fields, then map them in the Google Docs step before switching the workflow on.