Email the customer via Gmail when a Pine Labs refund is processed

When Pine Labs reports a successful refund, this workflow sends the customer an email from your Gmail account to confirm it, with the amount and any other refund details you map in.

Pine Labs

Gmail

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2 steps Setup ~5 min Used on 2.9k sites Free to import

The Email the customer via Gmail when a Pine Labs refund is processed workflow on the FlowMattic canvas, with 2 steps across Pine Labs, Gmail — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

Customers waiting for a refund want to know it has gone through. Without a message from you, they write to support to ask, or check their bank every day. This workflow tells them as soon as Pine Labs confirms the refund.

The Pine Labs trigger, Refund Processed, fires when a refund is successful. FlowMattic passes the refund data to Gmail, and Send Email delivers a message from your connected account. You map the customer's email address as the recipient and write the subject and body, adding values like the refunded amount and order reference.

The email can only reach the customer if Pine Labs includes their address in the refund data. Make a test refund after import to see what arrives, and look the address up in an earlier step if it's missing. Task History lists every email sent and Gmail's response.

Online store returns

A customer sends back a product, you refund it in Pine Labs, and they get an email from your store's Gmail address saying the money is on its way.

Cancelled bookings

A guest cancels a stay or class paid through Pine Labs. Once the refund succeeds, the confirmation email reaches them without anyone typing it.

Fewer refund status questions to support

Customers receive the refund details in writing, so support has a sent email to point to when someone asks where their money is.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
Pine Labs Refund Processed
Runs when a refund in Pine Labs is successful. The refund data, including whatever customer details Pine Labs sends with it, is passed to the Gmail step.
Step 2Action
Gmail Send Email
Emails the customer from your connected Gmail account. Map the customer's address as the recipient, write the subject and message, and include the refund amount and reference.

What you need

FlowMatticCore
Pine Labs AccountAccount
Gmail AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

Run a test refund after import and check which customer fields Pine Labs sends, so you map the right email address before going live.
Write the email in a calm, plain tone and say how long the money usually takes to reach the customer's account with your payment setup.
Add your support email to the message body so the customer knows where to reply if the amount looks wrong.

Questions about this workflow

Does the Pine Labs refund email go out for partial refunds?

The trigger fires when a refund is successful, so any successful refund starts a run. Map the refunded amount into the message so the customer sees how much came back.

Which address does the customer see the email from?

It comes from whichever Gmail account you sign in with on the Send Email step. Use a shared support or store address if you want customer replies to reach your team.

What happens if the Pine Labs refund data has no customer email?

Gmail has no one to send to and the step shows an error in Task History. Check a test refund first, and add a lookup step if the address isn't included.