Send a customer an order-shipped email via Gmail when a MyParcel label is created

When a new shipping label is created in MyParcel, this workflow sends the customer an email from your Gmail account to tell them their order is being shipped, using the shipment details MyParcel provides.

MyParcel

Gmail

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2 steps Setup ~5 min Used on 3.3k sites Free to import

The Send a customer an order-shipped email via Gmail when a MyParcel label is created workflow on the FlowMattic canvas, with 2 steps across MyParcel, Gmail — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

Customers like to know when their order leaves the warehouse stage. If you create shipping labels in MyParcel and write shipping emails by hand, some customers never hear from you. This workflow sends a Gmail message each time a label is made.

The MyParcel trigger is Webhook Label Created, which fires right after a new shipping label is created. The shipment data MyParcel sends with it becomes available to map. Note the timing: a label is usually made before the carrier collects the parcel, so word your email to fit that, for example that the order is packed and on its way soon.

The Gmail step sends an email from the Google account you connect. You map the recipient address and write the subject and body, adding values such as the customer's name or a tracking code if MyParcel includes them. The email only reaches customers when the shipment carries their address, so check a test run before you rely on it.

Small web shop packing orders in batches

You create labels in MyParcel at the end of each packing session. Each label sends the buyer an email from your shop's Gmail account saying the parcel is ready to go.

Handmade goods seller with a personal touch

Each label triggers a short thank-you email from your own Gmail address, written in your voice and naming the buyer if MyParcel passes their name.

Sharing tracking details

If the label data includes a barcode or tracking link, map it into the email so the customer can follow the parcel without contacting you.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
MyParcel Webhook Label Created
Fires right after a new shipping label is created in MyParcel. The shipment data from MyParcel is passed on for mapping. Create a test label first so you can see which recipient fields arrive.
Step 2Action
Gmail Send Email
Sends the shipping notice through the Gmail account you link on import. Map the customer's email from the MyParcel data as the recipient, then write the subject and body and drop in shipment details.

What you need

FlowMatticCore
MyParcel AccountAccount
Gmail AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

Check a test run for the recipient's email in the MyParcel data. If your shipments are created without one, there is no address to send to, and Task History shows the Gmail step's error.
Add a Filter after the trigger that continues only when the recipient email is not empty, so labels made without an address don't produce failed sends.
If you want the email to go out later in the day, add a Delay between the trigger and Gmail so the message arrives closer to carrier collection.

Questions about this workflow

Does this email go out when the parcel is handed to the carrier?

No. It goes out when the label is created in MyParcel. MyParcel's separate Webhook Status Change trigger fires on any status change, so this template uses label creation instead.

Where does the MyParcel workflow get the buyer's email address?

From the shipment data MyParcel sends with the label event, if the shipment has one. Run a test with a real label and confirm the address appears before turning the workflow on.

Will a customer get a second email if I make another label?

Each label created event starts its own run. If you create a second label for the same order, expect the customer to receive the email again.