Send high-priority ticket in FluentSupport alert to Slack if support ticket subject contains ‘urgent’ else assign to default queue
Catch urgent Fluent Support tickets by subject line and fire an instant Slack alert to your team, while routine tickets slip quietly into the default queue for standard handling.
Fluent Support
Branch
SlackFree · import into FlowMattic in one click
Every step, explained
Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.
Built to own, not to rent
No-code setup
Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.
Runs on your server
Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.
Fully customizable
Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.
Related workflows
Other ready-to-import automations from the FlowMattic library.
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