When a new submission is received in Formspark, send a WhatsApp message via WhatsApp Cloud API

Each new Formspark submission sends a WhatsApp text through the WhatsApp Cloud API. It suits alerts to your own team; Free-form WhatsApp texts reach someone only if they wrote to your business number in the past day.

Formspark

WhatsApp Cloud API

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2 steps Setup ~5 min Used on 2.4k sites Free to import

The When a new submission is received in Formspark, send a WhatsApp message via WhatsApp Cloud API workflow on the FlowMattic canvas, with 2 steps across Formspark, WhatsApp Cloud API — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

Formspark collects submissions from forms on static sites and site builders, and you usually read them in its dashboard or your inbox. Some people would rather see a new enquiry in WhatsApp, where they already spend the day. This workflow sends a WhatsApp text whenever a form is submitted.

The Formspark trigger fires when someone submits to your form, and the submitted fields come into FlowMattic. The WhatsApp Cloud API step then sends a text message from your business number, built from those fields, to the phone number you map.

One WhatsApp rule shapes how you use it. A plain text sent this way gets through only when the person has written to your business number in the previous 24 hours. A visitor who just filled in your form usually hasn't, so a text sent to them will often not arrive. Sending the alert to a team member who chats with the business number works better, or you can switch the step to Send Template Message with a template WhatsApp has approved. Each Formspark run, with WhatsApp's reply to the send, is listed in Task History.

Enquiry alerts on the owner's phone

A freelancer's portfolio site uses a Formspark contact form. Each enquiry arrives as a WhatsApp text on their phone with the sender's name and message.

Booking requests for a small studio

A studio's static site takes class requests through Formspark, and the front-desk number gets the details in WhatsApp to call the person back.

Confirmation to the person who applied

After switching the step to an approved template message, applicants who leave their number on the form get a WhatsApp note that their request was received.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
Formspark New Submission
Runs each time someone submits to your Formspark form. Every submitted field is passed on so you can use it in the WhatsApp message and as the recipient number.
Step 2Action
WhatsApp Cloud API Send Text Message
Sends a free-form text message through the WhatsApp Cloud API. Map the recipient number and write the message from the form fields. WhatsApp delivers this kind of text only within 24 hours of that person messaging your business.

What you need

FlowMatticCore
Formspark AccountAccount
WhatsApp Cloud API AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

To message people who filled in the form, replace this step with the WhatsApp Cloud API Send Template Message action and use a template WhatsApp has approved, since those are not limited to the 24-hour window.
Add a Filter after the Formspark trigger that continues only when the phone field is not empty, so runs without a number stop before the WhatsApp step.
Submit a test entry with your own number after import, message your business number first, and check Task History to see what WhatsApp returned.

Questions about this workflow

Will the person who submitted the Formspark form get the WhatsApp text?

Usually not as imported. WhatsApp delivers free-form text only within 24 hours of the person messaging your business number. Use an approved template message to reach new contacts.

Can the WhatsApp alert go to my team instead?

Yes. Set the recipient to a fixed team number instead of a form field. That person should message the business number so the 24-hour window is open.

Do I need a WhatsApp Business account for the Cloud API step?

You need WhatsApp Cloud API access set up through Meta, with a business phone number, and you connect it to the step after import.

What phone number format does WhatsApp Cloud API expect?

Numbers are normally given in international format with the country code. If a form collects local numbers, a test run will show whether WhatsApp accepts them.