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When a SupportCandy ticket is closed, update the row in Google Sheets and email the customer via Gmail

Once a SupportCandy ticket is closed, FlowMattic updates its Google Sheets row and emails the customer a wrap-up via Gmail, keeping records tidy and customers informed.

SupportCandySupportCandy Google SheetsGoogle Sheets GmailGmail
~5 min setup used by 526 sites

Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

SupportCandy → Google Sheets → Gmail
3 steps
SupportCandy
TRIGGER
SupportCandy · Close Ticket
The workflow starts automatically when a support ticket is closed in SupportCandy. FlowMattic captures that data for the steps below.
Google Sheets
ACTION
Google Sheets · New Or Updated Spreadsheet Row
Google Sheets — trigger when a row is updated in the spreadsheet. Data is mapped from earlier steps; connect your Google Sheets account on import.
Gmail
ACTION
Gmail · Send Email
Gmail — send an email to the recipient. Data is mapped from earlier steps; connect your Gmail account on import.
Why this workflow

Built to own, not to rent

No-code setup

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Runs on your server

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Fully customizable

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Ready to automate your WordPress site?

Download this workflow free, or grab FlowMattic and own every automation on your site — no per-task fees, ever.