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When new ticket is created in Freshdesk, add ticket details to Google Spreadsheet, add a tag to contact in Autonami

Every new Freshdesk ticket lands in a Google Sheet and tags the contact in FunnelKit Automations ( Autonami ), so support activity is logged and your CRM stays in the loop.

FreshdeskFreshdesk Google SheetsGoogle Sheets AutonamiAutonami
~5 min setup used by 3.1k sites

Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

Freshdesk → Google Sheets → Autonami
3 steps
Freshdesk
TRIGGER
Freshdesk · New Ticket
The workflow starts automatically when new ticket is created in Freshdesk. FlowMattic captures that data for the steps below.
Google Sheets
ACTION
Google Sheets · New Spreadsheet Row
Google Sheets — trigger when a new row is added to the spreadsheet. Data is mapped from earlier steps; connect your Google Sheets account on import.
Autonami
ACTION
Autonami · Add Tags to Contact
Autonami runs its "Add Tags to Contact" action using data mapped from earlier steps. Connect your Autonami account on import and it's live.
Why this workflow

Built to own, not to rent

No-code setup

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Runs on your server

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Fully customizable

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Ready to automate your WordPress site?

Download this workflow free, or grab FlowMattic and own every automation on your site — no per-task fees, ever.