When order completed in WooCommerce, send email from Zoho Mail with order confirmation and tracking
When a WooCommerce order is marked completed, this workflow sends the customer an email from your Zoho Mail account with the order details, plus tracking details if your store keeps them on the order.
WooCommerce
Zoho Mail2 steps Setup ~5 min Used on 1.3k sites Free to import
What this workflow does
WooCommerce has its own completed-order email, but many shops want the message to come from a real team mailbox, where replies land in the same inbox the staff work from. This workflow sends that email through Zoho Mail when an order reaches the completed status.
The WooCommerce trigger, Order Status Set to Completed, fires when an order's status is set to completed. It passes the order number, items, totals and the customer's billing email to FlowMattic. The Zoho Mail step then sends an email from the account you select, with a subject and body you write using those order fields.
Core WooCommerce doesn't store a tracking number. If a shipping or tracking plugin saves one on the order, map it into the email after a test run shows where it appears. Without such a plugin, the email can confirm the order but has no tracking to share. Each send appears in Task History.
Shipped notice from the support inbox
Your team marks orders completed once they leave the warehouse. The customer gets an email from support@ in Zoho Mail, and any reply goes straight to that inbox.
Tracking link for a courier plugin
A store whose shipping plugin saves tracking numbers on the order maps that field into the Zoho Mail message, so buyers get the tracking with the confirmation.
Thank-you note for digital orders
Downloadable products are completed at once. The Zoho Mail email thanks the buyer and points them to their account page.
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
WooCommerce Order Status Set to CompletedStarts once an order in your store moves to the completed status. The order number, items, totals and billing email become available to map into the email.
- Zoho Mail Send Email
Sends an email from the Zoho Mail account you select. Map the billing email as the recipient and build the subject and body from the order fields, including tracking if your store stores it.
What you need
- FlowMatticCore
- WooCommerce PluginPlugin
- Zoho Mail AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
Make it yours
Changes worth making after you import it.
- Turn off WooCommerce's own completed-order email in its email settings if this Zoho Mail message replaces it, so customers don't get two emails for one order.
- Place a test order, mark it completed, and look at the captured data to find your tracking plugin's field before you map it into the message.
- Add a Filter on the shipping method if only physical orders should get the tracking email, so digital orders are left out.
Questions about this workflow
Where does the tracking number in the Zoho Mail email come from?
From a field on the order, if your store has one. WooCommerce itself doesn't store tracking numbers, so you need a shipping or tracking plugin that saves them on the order.
Will customers also get WooCommerce's completed-order email?
Yes, unless you turn that email off in WooCommerce. The workflow sends its own message and doesn't change your store's email settings.
What if an order is marked completed twice?
The trigger fires each time the status is set to completed, so moving an order out of completed and back sends the email again.
Can I save the email as a Zoho Mail draft instead of sending it?
Yes. Zoho Mail in FlowMattic has a Save Draft action. Swap it in so someone can review each message before it goes out.
More E-Commerce workflows
Other ready-to-import templates from the same category.
Import this workflow into your WordPress site
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