Zoho Desk Integration
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Supported Triggers and Actions in Zoho Desk
Workflow is a set of actions. Trigger is an event that starts the workflow, and an action is an event that is executed by workflow to sync data with your app.
New Ticket
Triggers when a new support ticket is created
TriggerTicket Deleted
Triggers when a ticket is deleted
TriggerNew Reply on Ticket
Triggers when a new reply (thread) is added to a ticket by an agent or customer
TriggerNew Comment on Ticket
Triggers when a new internal comment is added to a ticket
TriggerComment Updated
Triggers when an internal comment on a ticket is edited
TriggerAttachment Added to Ticket
Triggers when a file is attached to a ticket
TriggerTicket Attachment Updated
Triggers when an attachment on a ticket is updated
TriggerTicket Approval Added
Triggers when an approval is requested on a ticket
TriggerNew Contact
Triggers when a new contact is created in Zoho Desk
TriggerContact Deleted
Triggers when a contact is deleted
TriggerNew Account
Triggers when a new account (company) is created in Zoho Desk
TriggerAccount Deleted
Triggers when an account is deleted
TriggerNew Department
Triggers when a new department is created in Zoho Desk
TriggerNew Agent
Triggers when a new agent is added to Zoho Desk
TriggerAgent Deleted
Triggers when an agent is removed from Zoho Desk
TriggerNew Task
Triggers when a new task is created in Zoho Desk
TriggerTask Deleted
Triggers when a task is deleted
TriggerNew Event
Triggers when a new calendar event is created in Zoho Desk
TriggerEvent Deleted
Triggers when a calendar event is deleted
TriggerCreate Ticket
Creates a support ticket
ActionUpdate Ticket
Updates an existing ticket
ActionGet Ticket
Get a specific ticket by ID
ActionList Tickets
List tickets
ActionClose Ticket
Mark a ticket as closed
ActionReply to Ticket
Add a reply thread to a ticket
ActionAdd Ticket Comment
Add an internal comment to a ticket
ActionCreate Contact
Create a new contact
ActionUpdate Contact
Update an existing contact
ActionGet Contact
Get a specific contact by ID
ActionList Contacts
List contacts
ActionCreate Account
Create an account (organisation)
ActionUpdate Account
Update an existing account
ActionGet Account
Get a specific account by ID
ActionList Accounts
List accounts
ActionCreate Task
Create a task, optionally linked to a ticket
ActionUpdate Task
Update an existing task
ActionSearch
Search tickets, contacts, or accounts by keyword
ActionList Agents
List all agents
ActionList Departments
List all departments
ActionList Organizations
List the accessible portals
Action
Popular Zoho Desk Workflows
See how teams are using Zoho Desk with FlowMattic to automate their work
When new ticket created in Zoho Desk, create task in ClickUp and notify support team via Slack
When new reply on ticket in Zoho Desk, update customer in HubSpot CRM and log interaction
When new contact created in Zoho Desk, add to Mailchimp list and trigger welcome sequence
When order issue reported in WooCommerce, create ticket in Zoho Desk and add order details
When form submitted in Contact Form 7, create ticket in Zoho Desk with customer details
Connect Zoho Desk with 430+ Apps
Build powerful automated workflows by connecting Zoho Desk with your favorite tools and platforms
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About Zoho Desk
Version 1.0.0
Zoho Desk is a comprehensive customer support and helpdesk platform that helps businesses manage support tickets, customer communications, agent workflows, and service operations
Zoho Desk Integration Changelog
Track the latest updates, new features, and improvements
v1.0.0 – 26 May 2026
– Initial release