Support

When new ticket is created in Freshdesk, add ticket details to Google Spreadsheet

Log every new Freshdesk ticket as a fresh row in Google Sheets, giving your team a live, sortable record of support requests without exporting reports.

Freshdesk

Google Sheets

~5 min setup used by 1.3k sites

Download & Use This Workflow Browse more workflows

Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

Freshdesk → Google Sheets

2 steps

TRIGGER

Freshdesk · New Ticket

The workflow starts automatically when new ticket is created in Freshdesk. FlowMattic captures that data for the steps below.

ACTION

Google Sheets · New Spreadsheet Row

Google Sheets — trigger when a new row is added to the spreadsheet. Data is mapped from earlier steps; connect your Google Sheets account on import.

Why this workflow

Built to own, not to rent

No-code setup

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Runs on your server

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Fully customizable

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Keep exploring

Related workflows

Other ready-to-import automations from the FlowMattic library.

Create Zoho Projects bugs from new Fluent Support tickets

Free template

When a ticket is created in Fluent Support, detect language using Google Translate and update the ticket with your native language

Free template

Email a manager via Gmail when a Dixa conversation is abandoned

Free template

When new ticket is created in Freshdesk, add ticket details to Google Spreadsheet

Every step, explained

Built to own, not to rent

No-code setup

Runs on your server

Fully customizable

Related workflows

Ready to automate your WordPress site?