Connect Appcues and Google Sheets

Appcues shows users your onboarding flows, checklists and NPS surveys, and each of those produces events product teams want to study. FlowMattic writes them to Google Sheets: NPS scores and the comments behind them, flow form answers, checklist completions and skipped flows. It suits product managers and customer success teams who analyse adoption in a spreadsheet.

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22 triggers 19 actions 6 example workflows 2 ready-made templates Unlimited runs

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When this happens in Appcues16 triggers

Do this in Google Sheets19 actions

1. TriggerNPS Score

2. ActionAdd New Row

When Appcues fires NPS Score, FlowMattic runs Add New Row in Google Sheets with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Appcues and Google Sheets workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Log Appcues NPS scores in Google Sheets for analysis

Each score becomes a row with the user ID and date, so you can chart NPS by month or by plan without exporting from Appcues.

NPS ScoreAdd New Row

View the template

Add the written NPS feedback to the score's row

Scores and comments arrive as separate events. Find the user's latest score row and add the comment beside it, so each number has its reason.

NPS FeedbackLookup Row DataUpdate Row

Ready-made template

Record answers from Appcues web flow forms

In-app forms ask users for their role or goal. Each submission becomes a row, giving success teams a list to segment and follow up.

Web Flow Form SubmittedAdd New Row

View the template

Track which users complete the onboarding checklist

Checklist Completed adds the user to a completed tab, so you can compare activation and retention for users who finished onboarding and users who did not.

Checklist CompletedAdd New Row

Find the flows people skip most

Each Web Flow Skipped event is logged with the flow name, and a pivot table on the sheet shows which tours users dismiss before they finish.

Web Flow SkippedAdd New Row

Split detractors onto a follow-up tab

A Router sends scores of six or below to a Detractors tab that customer success works through, and the rest to the main log.

NPS ScoreRouterAdd New Row

Set up: NPS scores in a sheet

At the end, every NPS score submitted in Appcues adds a row to your Google Sheet.

Prepare the sheet
Add a header row with User ID, Email, Score, Date and Comment columns.
Connect Google Sheets
In FlowMattic, open Connects and add a Google account that can edit the sheet.
Start with NPS Score
Create a workflow, choose Appcues and NPS Score, connect it to your Appcues account and submit a test score.
Add New Row
Add Google Sheets with Add New Row, map the score fields to the columns, test the step and switch the workflow on.

Import the ready-made template Beginner, about 5 min to set up

From Appcues	To Google Sheets
User ID	User ID
Score	Score
Timestamp	Date
User email	Email

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

Appcues has triggers only here, so these workflows start from an Appcues event. Google Sheets changes cannot show or change a flow in Appcues.
User details such as email depend on the properties your product sends to Appcues. If a field is empty in the test data, add it to your Appcues install first.
NPS Score and NPS Feedback are separate events. Store the user ID on every row so the feedback can find its score.

Appcues

Integration page

Triggers (16)

Banner DismissedTriggers when a banner is dismissed.
Button Pin InteractedTriggers when a user interacts with a button pin.
Checklist CompletedTriggers when a checklist is completed.
Checklist Item CompletedTriggers when a checklist item is completed.
Checklist ShownTriggers when a checklist is shown.
Checklist SkippedTriggers when a checklist is skipped.
Mobile Flow StartedTriggers when a mobile flow is started.
NPS FeedbackTriggers when a NPS feedback is submitted.
NPS ScoreTriggers when a NPS score is submitted.
NPS StartedTriggers when a NPS event is started.
Tooltip Pin InteractedTriggers when a user interacts with a tooltip pin.
Web Flow Button ClickedTriggers when a web flow button is clicked.
Web Flow CompletedTriggers when a web flow is completed.
Web Flow Form SubmittedTriggers when a web flow form is submitted.
Web Flow SkippedTriggers when a web flow is skipped.
Web Flow StartedTriggers when a web flow is started.

Google Sheets

Integration page

Triggers (6)

New Spreadsheet RowTrigger when a new row is added to the spreadsheet
New Or Updated Spreadsheet RowTrigger when a row is updated in the spreadsheet
Deleted Spreadsheet RowTrigger when a row is deleted from the spreadsheet
Update Cell DataTrigger when any cell is updated in the spreadsheet
Update Specific Cell DataTrigger when a specific cell is updated in the spreadsheet
Update Specific Column ValueTrigger when a specific column value is updated in the spreadsheet

Actions (19)

Add New RowAdd a new row with mapped data
Update RowUpdate existing row in specific spreadsheet with mapped data
Delete RowDelete row by ID in specific spreadsheet
Clear Row DataClear data or row by ID in specific spreadsheet
Lookup Row DataSearch for data in specific spreadsheet
Get Cell DataGet data for particular cell in specific spreadsheet
Update Cell DataUpdate data for particular cell in specific spreadsheet
Get Row CountGet total number of rows in specific spreadsheet
Get Row DataGet rows data from the sheet based on specified range
Create Spreadsheet ColumnCreate a new column in specific spreadsheet
Create New SheetCreate a new sheet in specific spreadsheet
Import CSV or JSON to Existing SheetImport CSV or JSON data to existing sheet in specific spreadsheet
Copy SheetCopy a sheet to another or within the same spreadsheet
Get RowsRetrieve rows in JSON format for use with Iterator
Export sheet to CSVExport the selected sheet to CSV format and save to WordPress Media Library
Export Sheet to ExcelExport the spreadsheet to Excel (.xlsx) format and save to WordPress Media Library
Export Sheet to PDFExport the spreadsheet to PDF format and save to WordPress Media Library
Export Sheet to OpenDocumentExport the spreadsheet to OpenDocument (.ods) format and save to WordPress Media Library
Export Sheet to TSVExport the selected sheet to TSV format and save to WordPress Media Library

Why run this pair with FlowMattic

Appcues and Google Sheets connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Adoption data you can work with

Scores, completions and skips sit in a sheet where you can pivot, chart and share them with the whole team.

User events pass through your server

FlowMattic runs on your own WordPress site, so Appcues events reach the sheet without another automation account in between.

Every event logged, no task count

Runs are unlimited, so logging each flow start and skip across thousands of users costs nothing extra.

Common questions

Can I export Appcues NPS responses to Google Sheets?

Yes. Use the NPS Score trigger with Add New Row for the scores and NPS Feedback with Update Row for the comments. Responses are added from the moment the workflows are on.

Which Appcues events can I log?

Flow, checklist, pin, banner and NPS events, such as Web Flow Started, Web Flow Completed, Checklist Item Completed, Banner Dismissed and NPS Started. Each one is a separate trigger.

Can I log several Appcues events in one sheet?

Yes. Build one workflow per trigger and point them at different tabs of the same spreadsheet, or one tab with an Event column.

Can I tell mobile and web flows apart?

Yes. Mobile Flow Started is its own trigger, so give it a workflow that writes to a Mobile tab or fills a Platform column.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Appcues and Google Sheets

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Appcues integration 1.0.0, Google Sheets integration 2.2.4.