Connect BoldDesk with another app

BoldDesk integration

Connect BoldDesk with 918+ other apps in FlowMattic. Pick a trigger, add BoldDesk steps, map the fields from earlier steps and run the workflow on your own server with no per-task fees.

Try FlowMattic free See triggers and actions

27 triggers Integration version 1.0.0 Category: Customer Support Unlimited workflows and runs

Pair BoldDesk with another app

See what the two do together: triggers, actions and example workflows.

Popular with BoldDesk

Triggers and actions for BoldDesk

A trigger is the BoldDesk event that starts a workflow. An action is what FlowMattic does in BoldDesk from a step.

Event	What it does	Type
Ticket Created	Triggers when a ticket is created.	Trigger
Reply Created on Ticket	Triggers when a reply is created on ticket.	Trigger
Public Note Created	Triggers when a public note is created on ticket.	Trigger
Private Note Created	Triggers when a private note is created on the ticket.	Trigger
Ticket Property Updated	Triggers when ticket properties are updated.	Trigger
Permanently Deleted	Triggers when a ticket is permanently deleted.	Trigger
Satisfaction Feedback Added	Triggers when satisfaction feedback is added to the ticket.	Trigger
Contact Created	Triggers when a contact is created.	Trigger
Contact Updated	Triggers when a contact is updated.	Trigger
Contact Groups Created	Triggers when a contact group is created.	Trigger
Contact Groups Updated	Triggers when a contact group is updated.	Trigger
Contact Groups Permanently Deleted	Triggers when a contact group is permanent deleted.	Trigger
Worklog Created	Triggers when a worklog is created.	Trigger
Worklog Updated	Triggers when a worklog is updated.	Trigger
Worklog Deleted	Triggers when a worklog is deleted.	Trigger
Approval Request Created	Triggers when an approval request is created.	Trigger
Approval Request Updated	Triggers when an approval request is updated.	Trigger
Approval Request Completed	Triggers when an approval request is completed.	Trigger
Approval Request Cancelled	Triggers when an approval request is cancelled.	Trigger
Approval Approver Added	Triggers when an approver for approval is added.	Trigger
Approval Approver Approved	Triggers when an approver for approval is approved.	Trigger
Approval Approver Rejected	Triggers when an approver for approval is rejected.	Trigger
Approval Approver Cancelled	Triggers when an approver for approval is cancelled.	Trigger
Activity Created	Triggers when an activity is created.	Trigger
Activity Updated	Triggers when an activity is updated.	Trigger
Activity Deleted	Triggers when an activity is deleted.	Trigger
Activity Comment Created	Triggers when a comment on activity is created.	Trigger

Three steps to a running BoldDesk workflow

The builder keeps the order you think in: connect the app, choose what starts the workflow, add what should happen.

Connect
Authorise BoldDesk once
Add a BoldDesk connection under Connects and reuse it in every workflow. Credentials stay in your WordPress database.
Trigger
Pick what starts it
Start from a BoldDesk event, or from a WordPress event, a form, a webhook, a schedule or any of the 918+ integrations, then capture a sample so later steps can map real fields.
Act
Add BoldDesk steps and logic
Chain BoldDesk actions with Router, Filter, Iterator and Delay, test each step against captured data, then switch the workflow on.

BoldDesk workflows people build

Each example pairs BoldDesk with an app it is often used with. Build any of them on the canvas, or start from the workflow library.

Send a Slack alert to the support channel for every new BoldDesk ticket

BoldDesk to Slack

Log new BoldDesk tickets in a Google Sheets spreadsheet for reporting

BoldDesk to Google Sheets

Create a ClickUp task when a reply is created on a BoldDesk ticket

BoldDesk to ClickUp

Add new BoldDesk contacts to a HubSpot CRM list

BoldDesk to HubSpot CRM

Send a Discord notification when satisfaction feedback is added on a BoldDesk ticket

BoldDesk to Discord

When a BoldDesk ticket property is updated, log it in Airtable and alert the agent in Slack

BoldDesk to Airtable, then Slack

Browse the workflow library

Connect BoldDesk with other apps

278 apps have triggers or actions that work with BoldDesk. The ones used together most often come first.

Showing 24 of 278 apps

About BoldDesk

FlowMattic integration version 1.0.0

BoldDesk is a cloud-based help desk and ticketing system that lets support teams manage customer tickets, replies, notes, and satisfaction feedback from a unified dashboard. Connect BoldDesk to FlowMattic to automatically route new tickets, replies, and contact updates into your team chat, CRM, and task tools.