BoldDesk holds your tickets, approvals and customer feedback. FlowMattic sends the moments that need a person to Slack: a new ticket in the support channel, a ticket raised to urgent, a poor satisfaction rating, an approval waiting on a manager. Support teams and their leads follow the queue from team chat while BoldDesk stays the place to reply.
27 triggers 14 actions 6 example workflows 2 ready-made templates Unlimited runs
When this happens in BoldDesk27 triggers
Do this in Slack14 actions
1. TriggerTicket Created2. ActionSend Channel MessageWhen BoldDesk fires Ticket Created, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateThe subject, requester and priority appear in Slack as soon as the ticket is created, so the team can see the queue grow and claim tickets quickly.
Ticket CreatedSend Channel Message
View the template A Filter on the priority property passes only urgent tickets. They go to an escalation channel the support lead watches, apart from the normal flow of new tickets.
Ticket Property UpdatedFilterSend Channel Message
A Filter keeps poor ratings. The support lead gets them in a private channel with the ticket link and comment, ready to review the conversation and call the customer.
Satisfaction Feedback AddedFilterSend Private Channel Message
Refunds and exceptions wait on approvals. The approver is found by email and gets a direct message with the request, so a customer is not left waiting on an unread email.
Approval Approver AddedFind User by EmailSend Direct Message
An AI Agent reads the ticket description and writes one line on the problem and a suggested category. The Slack post is quicker to scan than the full customer email.
Ticket CreatedAI AgentSend Channel Message
When an approver rejects a request, the agent who raised it gets a direct message, so they can tell the customer and offer another option the same day.
Approval Approver RejectedFind User by EmailSend Direct Message
At the end, every new BoldDesk ticket is posted to your support channel with its subject, requester and priority.
Under Connects in FlowMattic, add a Slack connection with an account that is in the support channel.
Create a workflow with the BoldDesk Ticket Created trigger and follow its instructions to send BoldDesk events to the workflow.
Email your support address or create a ticket from the BoldDesk portal, so FlowMattic captures the ticket fields.
Add Send Channel Message, choose the channel and write the text from the ticket ID, subject, requester and priority. Test it and switch it on.
1. Trigger in BoldDesk
Ticket Created
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From BoldDesk | To Slack |
|---|---|
| Ticket ID | Message: ticket |
| Subject | Message: subject |
| Requester email | Message: from |
| Priority | Message: priority |
| Brand | Message: brand |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
BoldDesk and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Urgent tickets, poor ratings and pending approvals reach the support lead directly instead of being buried in the full queue.
Approvers are asked in Slack, where they answer faster than in a help desk they open once a day.
FlowMattic runs on your WordPress site with unlimited runs, so a spike in tickets does not change what you pay.
Create a FlowMattic workflow with the BoldDesk Ticket Created trigger, raise a test ticket and add Send Channel Message. Map the subject, requester and priority into the text and switch the workflow on.
Yes. Add a Router after the trigger with a path for each brand or category, each ending in Send Channel Message to that team's channel.
Yes. Private Note Created fires on internal notes. Post them to a private channel for the team that owns the ticket, since notes are not meant for the customer.
Yes. Approval Request Completed fires when the request is finished. Post it to the agent or the channel so the customer can be told the outcome.
Did not find your answer? You can browse the help center or ask us directly.
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30-day money-back guarantee Unlimited workflows and runs Self-hosted
Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. BoldDesk integration 1.0.0, Slack integration 1.0.
