Connect Dixa with another app

Dixa integration

Connect Dixa with 918+ other apps in FlowMattic. Pick a trigger, add Dixa steps, map the fields from earlier steps and run the workflow on your own server with no per-task fees.

Try FlowMattic free See triggers and actions

21 triggers Integration version 1.0.0 Category: Customer Support Unlimited workflows and runs

Pair Dixa with another app

See what the two do together: triggers, actions and example workflows.

Popular with Dixa

Triggers and actions for Dixa

A trigger is the Dixa event that starts a workflow. An action is what FlowMattic does in Dixa from a step.

Event	What it does	Type
New Conversation Created	Triggers when a conversation is created inside Dixa.	Trigger
Conversation Abandoned	Triggers when a conversation is closed without having an agent assigned.	Trigger
Conversation Assigned	Triggers when a conversation gets assigned to an agent	Trigger
Conversation Unassigned	Triggers when a conversation gets unassigned from an agent.	Trigger
Conversation Opened	Triggers when a conversation is reopened (after it was closed).	Trigger
Conversation Closed	Triggers when a conversation gets closed.	Trigger
Conversation Enqueued	Triggers when a conversation enters a queue in Dixa.	Trigger
Conversation Pending	Triggers when a follow-up is added to a conversation.	Trigger
Conversation Pending Expired	Triggers when a follow-up added to the conversation has expired.	Trigger
Banned Enduser	Triggers when an end user is banned.	Trigger
Unbanned Enduser	Triggers when an end user ban is removed.	Trigger
Banned IP	Triggers when an IP address is banned.	Trigger
Unbanned IP	Triggers when an IP address ban is removed.	Trigger
Enduser Replaced	Triggers when the end user of a conversation is updated.	Trigger
Conversation Message Added	Triggers when a message is added to the conversation.	Trigger
Conversation Note Added	Triggers when an internal note is added to a conversation.	Trigger
Conversation Rated	Triggers when a conversation is rated by the end-user.	Trigger
Conversation Tag Added	Triggers when a tag is added to the conversation.	Trigger
Conversation Tag Removed	Triggers when a tag is removed from the conversation.	Trigger
Conversation Transferred to Agent	Triggers when a conversation is transferred to an agent.	Trigger
Conversation Transferred to Queue	Triggers when a conversation is transferred to a queue.	Trigger

Three steps to a running Dixa workflow

The builder keeps the order you think in: connect the app, choose what starts the workflow, add what should happen.

Connect
Authorise Dixa once
Add a Dixa connection under Connects and reuse it in every workflow. Credentials stay in your WordPress database.
Trigger
Pick what starts it
Start from a Dixa event, or from a WordPress event, a form, a webhook, a schedule or any of the 918+ integrations, then capture a sample so later steps can map real fields.
Act
Add Dixa steps and logic
Chain Dixa actions with Router, Filter, Iterator and Delay, test each step against captured data, then switch the workflow on.

Dixa workflows people build

Each example pairs Dixa with an app it is often used with. Build any of them on the canvas, or start from the workflow library.

Log every new Dixa conversation in a Google Sheets spreadsheet

Dixa to Google Sheets

Send a Slack alert when a Dixa conversation is assigned to an agent

Dixa to Slack

Create a ClickUp task when a new Dixa conversation is created

Dixa to ClickUp

Record each Dixa conversation rating in Airtable for CSAT reporting

Dixa to Airtable

Email a manager via Gmail when a Dixa conversation is abandoned

Dixa to Gmail

When a Dixa conversation is closed, log it in Google Sheets, notify Slack, then mark the row resolved

Dixa to Google Sheets, then Slack, then Google Sheets

Browse the workflow library

Connect Dixa with other apps

278 apps have triggers or actions that work with Dixa. The ones used together most often come first.

Showing 24 of 278 apps

About Dixa

FlowMattic integration version 1.0.0

Dixa is a customer service platform that unifies conversations across chat, email, voice, and messaging into a single agent workspace. Connect Dixa to FlowMattic to automatically sync new conversations, assignments, ratings, and notes with your CRM, spreadsheets, and team chat tools.