Verified integration

Dixa Integration

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How it connects

Supported triggers & actions in Dixa

A trigger is the event that starts the workflow; an action is what FlowMattic performs to sync data with Dixa.

New Conversation Created
Triggers when a conversation is created inside Dixa.
Trigger
Conversation Abandoned
Triggers when a conversation is closed without having an agent assigned.
Trigger
Conversation Assigned
Triggers when a conversation gets assigned to an agent
Trigger
Conversation Unassigned
Triggers when a conversation gets unassigned from an agent.
Trigger
Conversation Opened
Triggers when a conversation is reopened (after it was closed).
Trigger
Conversation Closed
Triggers when a conversation gets closed.
Trigger
Conversation Enqueued
Triggers when a conversation enters a queue in Dixa.
Trigger
Conversation Pending
Triggers when a follow-up is added to a conversation.
Trigger
Conversation Pending Expired
Triggers when a follow-up added to the conversation has expired.
Trigger
Banned Enduser
Triggers when an end user is banned.
Trigger
Unbanned Enduser
Triggers when an end user ban is removed.
Trigger
Banned IP
Triggers when an IP address is banned.
Trigger
Unbanned IP
Triggers when an IP address ban is removed.
Trigger
Enduser Replaced
Triggers when the end user of a conversation is updated.
Trigger
Conversation Message Added
Triggers when a message is added to the conversation.
Trigger
Conversation Note Added
Triggers when an internal note is added to a conversation.
Trigger
Conversation Rated
Triggers when a conversation is rated by the end-user.
Trigger
Conversation Tag Added
Triggers when a tag is added to the conversation.
Trigger
Conversation Tag Removed
Triggers when a tag is removed from the conversation.
Trigger
Conversation Transferred to Agent
Triggers when a conversation is transferred to an agent.
Trigger
Conversation Transferred to Queue
Triggers when a conversation is transferred to a queue.
Trigger

Connect Dixa to 763+ apps

Getting started

Up and running in three steps

Connect your account

Authorize Dixa inside FlowMattic in a couple of clicks — no API keys to hunt down.

Pick a trigger

Choose the Dixa event that should kick off your workflow.

Automate the actions

Chain in as many actions and apps as you need — FlowMattic runs the workflow 24/7.

In the wild

Popular Dixa workflows

See how teams are using Dixa with FlowMattic to automate their work.

Log every new Dixa conversation in a Google Sheets spreadsheet

Dixa + Google Sheets

Send a Slack alert when a Dixa conversation is assigned to an agent

Dixa + Slack

Create a ClickUp task when a new Dixa conversation is created

Dixa + ClickUp

Record each Dixa conversation rating in Airtable for CSAT reporting

Dixa + Airtable

Email a manager via Gmail when a Dixa conversation is abandoned

Dixa + Gmail

When a Dixa conversation is closed, log it in Google Sheets, notify Slack, then mark the row resolved

Dixa + Google Sheets + Slack + Google Sheets

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Connect Dixa with 763+ apps

Build powerful automated workflows by connecting Dixa with your favorite tools and platforms.

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About Dixa

Version 1.0.0

Dixa is a customer service platform that unifies conversations across chat, email, voice, and messaging into a single agent workspace. Connect Dixa to FlowMattic to automatically sync new conversations, assignments, ratings, and notes with your CRM, spreadsheets, and team chat tools.

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