Connect Dixa and Google Sheets

Dixa reports each step of a support conversation: created, assigned, tagged, closed and rated. FlowMattic writes those events to Google Sheets, giving support leads one row per conversation with its agent, channel, outcome and rating. It suits teams who want their own reports, or who share support numbers with people outside the Dixa workspace.

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27 triggers 19 actions 6 example workflows 2 ready-made templates Unlimited runs

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When this happens in Dixa21 triggers

Do this in Google Sheets19 actions

1. TriggerNew Conversation Created

2. ActionAdd New Row

When Dixa fires New Conversation Created, FlowMattic runs Add New Row in Google Sheets with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Dixa and Google Sheets workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Log every new Dixa conversation in a sheet

Each conversation created in Dixa adds a row with its ID, channel, customer and time, the base of a support log you can filter by day or channel.

New Conversation CreatedAdd New Row

View the template

Record the agent when a conversation is assigned

Conversation Assigned finds the conversation's row and writes the agent's name, so the log shows who handled what and workload per agent can be counted.

Conversation AssignedLookup Row DataUpdate Row

Write the close time into the conversation's row

When the conversation closes, its row gets the closing time. With created and closed in the same row, a formula gives you handling time per conversation.

Conversation ClosedLookup Row DataUpdate Cell Data

Send low ratings to a review tab

A Router reads each rating. Happy ratings go to the CSAT log, low ones to a review tab that the team lead reads each morning to follow up with the customer.

Conversation RatedRouterAdd New Row

List abandoned conversations for a callback

Conversations closed before any agent was assigned are customers who gave up waiting. Logging them gives the team a list to contact and a number to watch when staffing shifts.

Conversation AbandonedAdd New Row

Count conversations by tag for product feedback

Each tag added is logged with the conversation and date. Product managers can then see how often bug, refund or feature-request tags appear each week.

Conversation Tag AddedAdd New Row

Set up: new Dixa conversations in a log

At the end, every conversation created in Dixa adds a row to your support log in Google Sheets.

Prepare the support log
Create a sheet with Conversation ID, Channel, Customer, Email, Created at, Agent, Closed at and Rating, leaving the last three for later workflows.
Trigger on New Conversation Created
Create a workflow with Dixa and New Conversation Created, and add the webhook the trigger describes in your Dixa settings.
Start a test conversation
Send a message to one of your Dixa channels so FlowMattic captures the conversation fields.
Add the row
Connect Google Sheets, add Add New Row, map the conversation ID, channel and customer to the columns, test and switch on.

Import the ready-made template Beginner, about 5 min to set up

Dixa app icon — Built on the FlowMattic canvas. Test each step with real data, then switch the workflow on.

From Dixa	To Google Sheets
Conversation ID	Conversation ID
Channel	Channel
Requester name	Customer
Requester email	Email
Created at	Created at

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

Assignment, close and rating workflows update rows by conversation ID, so keep it in its own column from the first workflow.
A conversation can be reopened and closed again. Conversation Opened can clear the closed time if you want the log to show only the final close.
These workflows copy Dixa events into Sheets. Editing a row does not change the conversation in Dixa.

Dixa

Integration page

Triggers (21)

New Conversation CreatedTriggers when a conversation is created inside Dixa.
Conversation AbandonedTriggers when a conversation is closed without having an agent assigned.
Conversation AssignedTriggers when a conversation gets assigned to an agent
Conversation UnassignedTriggers when a conversation gets unassigned from an agent.
Conversation OpenedTriggers when a conversation is reopened (after it was closed).
Conversation ClosedTriggers when a conversation gets closed.
Conversation EnqueuedTriggers when a conversation enters a queue in Dixa.
Conversation PendingTriggers when a follow-up is added to a conversation.
Conversation Pending ExpiredTriggers when a follow-up added to the conversation has expired.
Banned EnduserTriggers when an end user is banned.
Unbanned EnduserTriggers when an end user ban is removed.
Banned IPTriggers when an IP address is banned.
Unbanned IPTriggers when an IP address ban is removed.
Enduser ReplacedTriggers when the end user of a conversation is updated.
Conversation Message AddedTriggers when a message is added to the conversation.
Conversation Note AddedTriggers when an internal note is added to a conversation.
Conversation RatedTriggers when a conversation is rated by the end-user.
Conversation Tag AddedTriggers when a tag is added to the conversation.
Conversation Tag RemovedTriggers when a tag is removed from the conversation.
Conversation Transferred to AgentTriggers when a conversation is transferred to an agent.
Conversation Transferred to QueueTriggers when a conversation is transferred to a queue.

Google Sheets

Integration page

Triggers (6)

New Spreadsheet RowTrigger when a new row is added to the spreadsheet
New Or Updated Spreadsheet RowTrigger when a row is updated in the spreadsheet
Deleted Spreadsheet RowTrigger when a row is deleted from the spreadsheet
Update Cell DataTrigger when any cell is updated in the spreadsheet
Update Specific Cell DataTrigger when a specific cell is updated in the spreadsheet
Update Specific Column ValueTrigger when a specific column value is updated in the spreadsheet

Actions (19)

Add New RowAdd a new row with mapped data
Update RowUpdate existing row in specific spreadsheet with mapped data
Delete RowDelete row by ID in specific spreadsheet
Clear Row DataClear data or row by ID in specific spreadsheet
Lookup Row DataSearch for data in specific spreadsheet
Get Cell DataGet data for particular cell in specific spreadsheet
Update Cell DataUpdate data for particular cell in specific spreadsheet
Get Row CountGet total number of rows in specific spreadsheet
Get Row DataGet rows data from the sheet based on specified range
Create Spreadsheet ColumnCreate a new column in specific spreadsheet
Create New SheetCreate a new sheet in specific spreadsheet
Import CSV or JSON to Existing SheetImport CSV or JSON data to existing sheet in specific spreadsheet
Copy SheetCopy a sheet to another or within the same spreadsheet
Get RowsRetrieve rows in JSON format for use with Iterator
Export sheet to CSVExport the selected sheet to CSV format and save to WordPress Media Library
Export Sheet to ExcelExport the spreadsheet to Excel (.xlsx) format and save to WordPress Media Library
Export Sheet to PDFExport the spreadsheet to PDF format and save to WordPress Media Library
Export Sheet to OpenDocumentExport the spreadsheet to OpenDocument (.ods) format and save to WordPress Media Library
Export Sheet to TSVExport the selected sheet to TSV format and save to WordPress Media Library

Why run this pair with FlowMattic

Dixa and Google Sheets connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Support numbers you can share

Volume, handling time and ratings sit in a sheet that finance, product or a client can read without a Dixa seat.

Customer data stays on your server

Conversation details go from Dixa through your own WordPress site to Google, not through an outside automation account.

Busy queues cost the same

Runs are unlimited, so a support team handling thousands of conversations a week pays nothing per event logged.

Common questions

Can one row follow a Dixa conversation from start to finish?

Yes. Add the row with New Conversation Created, then use Lookup Row Data on the conversation ID with Update Row or Update Cell Data in workflows for assignment, close and rating.

Can I track customer satisfaction ratings?

Yes. Conversation Rated fires when the end user rates a conversation. Log ratings on their own tab, or write them into the conversation's row.

What counts as an abandoned conversation?

Dixa fires Conversation Abandoned when a conversation is closed without an agent being assigned, such as a caller hanging up in the queue or a chat left before anyone answered.

Can I log internal notes too?

Yes. Conversation Note Added fires when an internal note is added. Log the note text with the conversation ID if your team wants a searchable record of them.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Dixa and Google Sheets

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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Dixa integration 1.0.0, Google Sheets integration 2.2.4.