When a new form is submitted in NeetoForm, send a confirmation message via WhatsApp Cloud API
When someone submits a NeetoForm form, this workflow sends a WhatsApp text through the WhatsApp Cloud API to the phone number they entered, confirming their response came through.
NeetoForm
WhatsApp Cloud API2 steps Setup ~5 min Used on 2.2k sites Free to import
What this workflow does
A quick confirmation after a form tells people their response arrived. If your audience lives on WhatsApp, a message there can feel more natural than an email. This workflow sends that confirmation from your WhatsApp business number when a NeetoForm response comes in.
The NeetoForm trigger fires when a new form response is submitted. FlowMattic passes the answers on, including the phone number field, to the WhatsApp Cloud API step, which sends a text message you write with the respondent's details mapped in.
There is a catch you should plan for. WhatsApp delivers free-form text only to people who have messaged your business number in the past 24 hours. Most form respondents won't have, so the text usually won't reach them. To confirm to anyone, change the step to Send Template Message and use a template WhatsApp has approved.
Order forms from WhatsApp chats
You chat with customers on WhatsApp and send them a NeetoForm link to place an order. Since they messaged you recently, the confirmation text reaches them.
Event registrations with template messages
After switching the step to an approved template, every registrant gets a WhatsApp confirmation with their name and event details.
Internal alert for new responses
Send the text to your own team's number instead, so someone is told on WhatsApp each time the form gets a response.
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
NeetoForm New Form SubmissionRuns when a new response is submitted to your NeetoForm form. Every answer, including the phone number, is passed on for mapping.
- WhatsApp Cloud API Send Text Message
Sends a WhatsApp text from your business number to the phone number you map. It reaches only people who messaged that number within the last 24 hours.
What you need
- FlowMatticCore
- NeetoForm AccountAccount
- WhatsApp Cloud API AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
Make it yours
Changes worth making after you import it.
- Switch the action to Send Template Message with a WhatsApp-approved template so respondents who never messaged you also get the confirmation.
- Ask for the phone number with the country code in NeetoForm, so the number arrives in the format WhatsApp needs.
- Add a Filter that skips responses with an empty phone field, so the WhatsApp step only runs when there is a number to send to.
Questions about this workflow
Will every NeetoForm respondent receive the WhatsApp confirmation?
Not with free-form text. Only people who messaged your business number within 24 hours receive it. Use an approved template message to reach everyone.
What if the NeetoForm phone field is empty or invalid?
The WhatsApp step has no valid number to send to, and Task History shows the error from WhatsApp for that run.
Do I need a WhatsApp Business API setup?
Yes. The step sends through the WhatsApp Cloud API, so you connect a WhatsApp business number set up in Meta's developer tools.
More Forms workflows
Other ready-to-import templates from the same category.
Import this workflow into your WordPress site
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