When a new Waitwhile message is created, log it in Airtable and alert the team in Slack
When Waitwhile creates an SMS or email notification for a visit, FlowMattic saves it as a new Airtable record and posts a Slack channel message, giving your team a log and an alert for each one.
Waitwhile
Airtable
Slack3 steps Setup ~5 min Used on 563 sites Free to import
What this workflow does
Waitwhile sends texts and emails to guests about their visits. If you want to review what went out, or let staff know as it happens, those messages are hard to see outside Waitwhile. This workflow copies each one into Airtable and announces it in Slack.
The Waitwhile trigger is Message Created. FlowMattic describes it as firing when an SMS or email notification has been created for a visit, so it covers the notifications Waitwhile creates, not replies typed by guests. The message data is passed on to the next two steps.
First, a Create Record step adds a row to the Airtable base and table you choose, with the Waitwhile fields mapped to your columns. Then a Slack message goes to the channel you pick, with whatever text and fields you set. Every new notification runs both steps, and Task History shows each run.
Audit trail of guest notifications
A clinic keeps every SMS and email notification Waitwhile created in an Airtable table, so staff can look up what a patient was told and when.
Front-desk awareness in Slack
Reception staff watch a Slack channel and see each time Waitwhile creates a notification for a visit.
Reviewing message volume per location
With each notification stored as an Airtable record, a manager can group records by location or channel type to see where messages are going.
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
Waitwhile Message CreatedStarts the workflow each time Waitwhile creates an SMS or email notification for a visit. The notification's data becomes available for the Airtable and Slack steps.
- Airtable Create Record
Saves the notification as a fresh record in your chosen Airtable table. Map the Waitwhile fields, such as the message text, channel and visit details, to your columns, and connect your Airtable account.
- Slack Send Channel Message
Sends a heads-up about the notification to the Slack channel you select. Write the text and insert fields from the Waitwhile event, then connect your Slack account. Use Send Private Channel Message instead for a private channel.
What you need
- FlowMatticCore
- Waitwhile AccountAccount
- Airtable AccountAccount
- Slack AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
Make it yours
Changes worth making after you import it.
- Trigger a test notification in Waitwhile after import, then check the captured fields before mapping columns in Airtable, so each record holds the parts of the message you need.
- If Slack only needs some notifications, add a Filter between the Airtable and Slack steps. Every message is still logged in Airtable, but only matching ones are posted.
- Want delivery updates too? Build a second workflow on Waitwhile's Message Updated trigger, which fires when a notification's delivery status changes, and have it add its own Airtable record.
Questions about this workflow
Does the Waitwhile Message Created trigger catch replies from guests?
FlowMattic describes it as firing when an SMS or email notification has been created for a visit. Treat it as covering the notifications Waitwhile sends, and run a test to see exactly what it captures in your account.
Do I need a specific Airtable table set up first?
Yes. Create a base and table with the columns you want to fill before import, then pick them in the Create Record step and map the Waitwhile fields to each column.
Will each Waitwhile notification create a separate Airtable record?
Yes. Create Record adds a new record on every run, and each new notification is one run, so a guest who gets three messages has three records.
Can the Slack alert go to a private Slack channel?
The imported step is Send Channel Message. For a private channel, swap it for Slack's Send Private Channel Message action, or use Send Direct Message to alert one person.
More Communication workflows
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