When order placed in WooCommerce, send channel message to Zoho Cliq fulfillment team with order info
When a WooCommerce order is created, this workflow posts a message with the order details to a Zoho Cliq channel, so the people who pack and ship see new orders in the chat they already work in.
WooCommerce
Zoho Cliq2 steps Setup ~5 min Used on 3.4k sites Free to import
What this workflow does
Fulfilment staff rarely live in the WooCommerce admin. They work from a team chat, and new orders reach them only when someone checks the store and passes the details on. This workflow puts each new order into a Zoho Cliq channel the moment WooCommerce creates it.
The WooCommerce trigger, New Order Created, fires when an order is created in your store and hands FlowMattic the order's data: number, items, totals, customer and shipping details. The Zoho Cliq step then sends a message to a channel, which Zoho Cliq looks up by its unique name. You write the message and drop in the order fields your team needs to pick and pack.
Every new order posts a message, whatever its payment status at that moment. If you only want paid orders in the channel, the tips below show how to add a check. Task History keeps a record of each run, including what was posted.
Warehouse pick list in chat
Your packers keep a Zoho Cliq fulfilment channel open all day. Each WooCommerce order appears there with the products, quantities and shipping address.
Made-to-order products
A shop selling custom prints posts each order to the production channel, so the person making the item sees the options the buyer chose.
Small team without store logins
Staff who handle dispatch don't need WooCommerce admin access. They read order details in Zoho Cliq and ask questions in the same thread.
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
WooCommerce New Order CreatedStarts a run as soon as your WooCommerce store records a new order. The order number, line items, totals, customer details and shipping address become available to map.
- Zoho Cliq Send Channel Message
Sends a message to the Zoho Cliq channel you name, found by its unique channel name. Write the message text and insert the order fields your fulfilment team needs.
What you need
- FlowMatticCore
- WooCommerce PluginPlugin
- Zoho Cliq AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
Make it yours
Changes worth making after you import it.
- Add a Filter after the trigger that continues only when the order status is processing, so unpaid or pending orders don't reach the packing channel.
- List each product on its own line by mapping the line items into the message, so packers can read the order at a glance.
- Place a test order after import so FlowMattic captures real order fields, then build the Zoho Cliq message from them before you turn the workflow on.
Questions about this workflow
Does every WooCommerce order post to Zoho Cliq?
Yes, as imported. The trigger fires for each new order, including ones that are not paid yet. Add a Filter on the order status if the channel should only see orders ready to ship.
Which Zoho Cliq channel do the order messages go to?
Zoho Cliq's Send Channel Message action finds the channel by its unique name. Make sure the connected Zoho account can post in that channel.
Will a status change on an order post another message?
No. New Order Created fires when the order is created. Later changes, such as marking it completed, don't trigger this workflow.
Can I message one person in Zoho Cliq instead of a channel?
Yes. Zoho Cliq in FlowMattic also has a Send Direct Message action. Swap it in for the channel step and choose the person to notify.
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Other ready-to-import templates from the same category.
Import this workflow into your WordPress site
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