Connect HappyFox and Google Sheets

HappyFox handles tickets, agents and SLAs for support teams. Support leads often build their weekly numbers and escalation lists in Google Sheets. FlowMattic writes each new or updated HappyFox ticket into a sheet from your own WordPress site, and smart rules can send chosen tickets to their own list, so reporting starts from data that is already there.

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9 triggers 19 actions 6 example workflows 2 ready-made templates Unlimited runs

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When this happens in HappyFox3 triggers

Do this in Google Sheets19 actions

1. TriggerTicket Created

2. ActionAdd New Row

When HappyFox fires Ticket Created, FlowMattic runs Add New Row in Google Sheets with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

HappyFox and Google Sheets workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Log every new HappyFox ticket in a sheet

Each ticket adds a row with its ID, subject, category, priority and requester, giving the support lead a list to count and chart by week.

Ticket CreatedAdd New Row

View the template

Update the ticket row when status or agent changes

Ticket Updated finds the row by ticket ID and writes the new status, assignee and priority, so the sheet reflects where each ticket stands now.

Ticket UpdatedLookup Row DataUpdate Row

Send smart rule matches to an escalation list

Set up a HappyFox smart rule for the tickets that need attention, such as overdue or VIP. Each match adds a row to an Escalations tab for the team lead.

SmartruleAdd New Row

Split tickets into tabs by category

A Router reads the ticket category and writes billing, technical and sales tickets to their own tabs, so each owner sees volume for their area.

Ticket CreatedRouterAdd New Row

Record a closed date for resolution time

When a ticket is updated, the row is found and Date/Time Formatter writes the update time in a Closed column, so the sheet can work out days to resolve.

Ticket UpdatedFilterLookup Row DataDate/Time FormatterUpdate Row

Tag the topic of each ticket before logging

An AI Agent reads the subject and first message and writes a short topic label, such as login or refund, so you can see which issues come up most.

Ticket CreatedAI AgentAdd New Row

Set up: a log of new tickets

At the end, each new HappyFox ticket is written as one row in your ticket log.

Prepare the log
Create headers such as Ticket ID, Created, Subject, Category, Priority, Status, Requester and Closed.
Connect HappyFox and Google
Under Connects, add your HappyFox account and a Google account that can edit the log.
Use Ticket Created
Start a workflow on the HappyFox Ticket Created trigger and raise a test ticket so the fields are captured.
Write the row
Add Google Sheets Add New Row, map the ticket fields, test it and turn the workflow on.

Import the ready-made template Beginner, about 5 min to set up

From HappyFox	To Google Sheets
Ticket ID	Ticket ID
Created at	Created
Subject	Subject
Category	Category
Priority	Priority
Status	Status
Contact email	Requester

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

Ticket Updated fires for many kinds of change, including replies. Add a Filter on status before writing a Closed date so it is set only on resolution.
The Smartrule trigger depends on a smart rule you create in HappyFox; FlowMattic receives whatever tickets that rule matches.
Keep the HappyFox ticket ID in the sheet. The update and closed-date examples need it to find the row.

HappyFox

Integration page

Triggers (3)

Ticket CreatedTriggers when a ticket is created.
Ticket UpdatedTriggers when a ticket is updated.
SmartruleTriggers when a smartrule is triggered in happyfox.

Google Sheets

Integration page

Triggers (6)

New Spreadsheet RowTrigger when a new row is added to the spreadsheet
New Or Updated Spreadsheet RowTrigger when a row is updated in the spreadsheet
Deleted Spreadsheet RowTrigger when a row is deleted from the spreadsheet
Update Cell DataTrigger when any cell is updated in the spreadsheet
Update Specific Cell DataTrigger when a specific cell is updated in the spreadsheet
Update Specific Column ValueTrigger when a specific column value is updated in the spreadsheet

Actions (19)

Add New RowAdd a new row with mapped data
Update RowUpdate existing row in specific spreadsheet with mapped data
Delete RowDelete row by ID in specific spreadsheet
Clear Row DataClear data or row by ID in specific spreadsheet
Lookup Row DataSearch for data in specific spreadsheet
Get Cell DataGet data for particular cell in specific spreadsheet
Update Cell DataUpdate data for particular cell in specific spreadsheet
Get Row CountGet total number of rows in specific spreadsheet
Get Row DataGet rows data from the sheet based on specified range
Create Spreadsheet ColumnCreate a new column in specific spreadsheet
Create New SheetCreate a new sheet in specific spreadsheet
Import CSV or JSON to Existing SheetImport CSV or JSON data to existing sheet in specific spreadsheet
Copy SheetCopy a sheet to another or within the same spreadsheet
Get RowsRetrieve rows in JSON format for use with Iterator
Export sheet to CSVExport the selected sheet to CSV format and save to WordPress Media Library
Export Sheet to ExcelExport the spreadsheet to Excel (.xlsx) format and save to WordPress Media Library
Export Sheet to PDFExport the spreadsheet to PDF format and save to WordPress Media Library
Export Sheet to OpenDocumentExport the spreadsheet to OpenDocument (.ods) format and save to WordPress Media Library
Export Sheet to TSVExport the selected sheet to TSV format and save to WordPress Media Library

Why run this pair with FlowMattic

HappyFox and Google Sheets connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Reports from your own sheet

Volume by category, backlog and time to resolve can be charted in Google Sheets the way your team wants to see them.

Every ticket update, one price

Runs are unlimited, so logging each update across thousands of tickets a month costs nothing extra.

Customer data through your server

Ticket details pass through your own WordPress site into the sheet, not through an outside automation account.

Common questions

Can I export HappyFox tickets to Google Sheets as they are created?

Yes. A workflow on Ticket Created adds each ticket as a row. A second workflow on Ticket Updated keeps its status and assignee current in the same row.

How do I use HappyFox smart rules with the sheet?

Create a smart rule in HappyFox for the tickets you care about, then start a workflow on the Smartrule trigger and add each matching ticket to its own tab.

Can I measure time to resolve?

Yes. Log the created time with the ticket, then write a Closed time when the status changes to resolved. A formula in the sheet works out the difference.

Will the sheet hold ticket conversations?

Map only what you need, such as subject and first message. Full threads are long and are better read in HappyFox.

Did not find your answer? You can browse the help center or ask us directly.

Start automating HappyFox and Google Sheets

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. HappyFox integration 1.0.0, Google Sheets integration 2.2.4.