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Connect Discord and SupportCandy

Use Discord and SupportCandy in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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18 triggers 12 actions 1 ready-made template Unlimited runs

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When this happens in SupportCandy12 triggers

Do this in Discord12 actions

1. TriggerCreate Ticket
2. ActionAdd Role

When SupportCandy fires Create Ticket, FlowMattic runs Add Role in Discord with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Discord app icon

Discord

Integration page

Triggers (6)

  • New Message Posted to ChannelTriggers when a new message is posted to a specific text channel
  • New Forum PostTriggers when a new Post is created on a Forum
  • New Forum MessageTriggers when a new Message is created on a Forum Post
  • New User AddedTriggers when a new user joins the Discord Server
  • New Mention in Text and AnnouncementsTriggers when a User or Role is mentioned in a Text or Announcements channel
  • New Mention in Threads and Forum PostsTriggers when a User or Role is mentioned in a Threads or Forum Posts channel

Actions (12)

  • Add RoleAdd a role to a user
  • Remove User RoleRemove a chosen role from the specified user
  • Send Channel MessagePost a new message to a specific #channel you choose
  • Send message in Forum PostSend a new message in a specific Forum Post
  • Create new Forum PostCreate a new Post on a Forum Channel
  • Create ChannelCreate a new channel or category
  • Create Channel CategoryCreate a new channel category that hold other channels
  • Rename ChannelRename a channel to a specific name you choose
  • Send Direct MessageSend a direct message to a specific user
  • Find UserFind an existing user by name
  • Find ChannelFind an existing channel by matching name
  • Get Channel By NameGet an existing channel by exact name
SupportCandy app icon

SupportCandy

Integration page

Triggers (12)

  • Create TicketTriggers when a new support ticket is created.
  • Change StatusTriggers when the status of a support ticket is changed.
  • Change AssigneeTriggers when the assignee of a support ticket is changed.
  • Close TicketTriggers when a support ticket is closed.
  • Reply To TicketTriggers when a reply is added to a support ticket.
  • Submit Private NoteTriggers when an agent submits a private note in a ticket.
  • Change Ticket SubjectTriggers when the subject of the support ticket is changed.
  • Change Ticket CategoryTriggers when the category of the support ticket is changed.
  • Change Ticket FieldsTriggers when any custom field of the support ticket is changed.
  • Change Ticket PriorityTriggers when the priority of the support ticket is changed.
  • Change Agentonly FieldsTriggers when the Agentonly field of the support ticket is changed.
  • Out Of SLATriggers when the SLA (Service Level Agreement) of the support ticket exceeds the given time interval.

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Start automating Discord and SupportCandy

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Discord integration 1.1.1, SupportCandy integration 1.0.0.

Customers who run it every day

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It is self hosted and wordpress based. So you can effectively run this on any shared hosting with unlimited tasks. And new integrations are constantly being added. It's crazy how valuable this tool is.

Henry H.

The software works really well, and the team is adding integrations constantly, so I'm positive it eventually will catch up with Zapier. The flows are very easy to create and if you have any doubt, the team will give you great support.