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Connect SupportCandy and Gmail

Use SupportCandy and Gmail in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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12 triggers 18 actions 1 ready-made template Unlimited runs

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When this happens in SupportCandy12 triggers

Do this in Gmail18 actions

1. TriggerCreate Ticket
2. ActionSend Email

When SupportCandy fires Create Ticket, FlowMattic runs Send Email in Gmail with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

SupportCandy app icon

SupportCandy

Integration page

Triggers (12)

  • Create TicketTriggers when a new support ticket is created.
  • Change StatusTriggers when the status of a support ticket is changed.
  • Change AssigneeTriggers when the assignee of a support ticket is changed.
  • Close TicketTriggers when a support ticket is closed.
  • Reply To TicketTriggers when a reply is added to a support ticket.
  • Submit Private NoteTriggers when an agent submits a private note in a ticket.
  • Change Ticket SubjectTriggers when the subject of the support ticket is changed.
  • Change Ticket CategoryTriggers when the category of the support ticket is changed.
  • Change Ticket FieldsTriggers when any custom field of the support ticket is changed.
  • Change Ticket PriorityTriggers when the priority of the support ticket is changed.
  • Change Agentonly FieldsTriggers when the Agentonly field of the support ticket is changed.
  • Out Of SLATriggers when the SLA (Service Level Agreement) of the support ticket exceeds the given time interval.
Gmail app icon

Gmail

Integration page

Actions (18)

  • Send EmailSend an email to the recipient
  • Send Template EmailSend an email using the FlowMattic email template
  • Find EmailFind an email in Gmail
  • Find Multiple EmailsFind multiple emails in Gmail
  • Mark Email as ReadMarks the email as read by the thread ID
  • Get Email DetailsGet the details of specific email from Gmail
  • Reply to EmailReply to the email
  • Create DraftCreate a draft of the email
  • Send DraftSend the draft of the email
  • Delete DraftDelete the draft of the email
  • Create Draft ReplyCreate a draft reply of the email
  • Send Draft ReplySend the draft reply of the email
  • Delete Draft ReplyDelete the draft reply of the email
  • List All LabelsList all labels in Gmail
  • Create LabelCreate a label in Gmail
  • Delete LabelDelete a label in Gmail
  • Add Label to EmailAdd a label to the email
  • Remove Label from EmailRemove a label from the email

SupportCandy with other apps

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All SupportCandy integrations

Gmail with other apps

Google Sheets app iconGmail and Google Sheets11 shared templates Airtable app iconGmail and Airtable5 shared templates WooCommerce app iconGmail and WooCommerce3 shared templates FluentCRM app iconGmail and FluentCRM2 shared templates Gravity Forms app iconGmail and Gravity Forms2 shared templates ClickUp app iconGmail and ClickUp1 shared template Facebook Lead Ads app iconGmail and Facebook Lead Ads1 shared template WordPress app iconGmail and WordPress1 shared template

All Gmail integrations

Start automating SupportCandy and Gmail

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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SupportCandy integration 1.0.0, Gmail integration 1.2.0.

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