Textline gives support and sales teams a shared SMS inbox. FlowMattic copies its events into Google Sheets from your WordPress site: inbound and outbound texts, contact changes, resolved conversations and agent status. Team leads get a message log they can search, audit and report on outside Textline.
12 triggers 19 actions 6 example workflows 2 ready-made templates Unlimited runs
When this happens in Textline6 triggers
Do this in Google Sheets19 actions
1. TriggerNew Contact Message2. ActionAdd New RowWhen Textline fires New Contact Message, FlowMattic runs Add New Row in Google Sheets with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateEach text a customer sends becomes a row with their number, name, message and time, so the team has a searchable record of what customers asked.
New Contact MessageAdd New Row
View the template Outbound messages go to their own tab with the agent and recipient, which helps regulated teams show what was said to whom and when.
New Outbound MessageAdd New Row
Search the phone number when a contact changes. A Router updates the existing row and adds a row for a number the sheet has not seen.
Contact UpdatedLookup Row DataRouterUpdate Row
A Filter passes resolved conversations and writes the resolved time into the conversation's row, so you can see how long customers waited for an answer.
Conversation Status ChangeFilterLookup Row DataUpdate Row
Each time an agent goes available or away, a dated row is added, which gives managers a simple record of coverage across the day.
User Status ChangeDate/Time FormatterAdd New Row
A Filter catches messages whose text is STOP or UNSUBSCRIBE and adds the number to an opt-out tab your marketing team checks before any campaign.
New Contact MessageFilterAdd New Row
At the end, every message a contact sends to your Textline account is added to your sheet as one row.
Add a header row such as Received, Phone, Contact, Message and Conversation ID.
In FlowMattic, open Connects and add your Textline account and a Google Sheets account with edit access.
Create a workflow with the Textline New Contact Message trigger and text your Textline number from a phone so FlowMattic captures a real message.
Add Google Sheets Add New Row, map the message fields to your columns, test the step and switch the workflow on.
1. Trigger in Textline
New Contact Message
2. Action in Google Sheets
Add New Row
Fields mapped from the earlier steps (a typical setup)
| From Textline | To Google Sheets |
|---|---|
| Created at | Received |
| Phone number | Phone |
| Contact name | Contact |
| Message body | Message |
| Conversation ID | Conversation ID |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Textline and Google Sheets connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Texts are copied from Textline to your own sheet through your WordPress site, which helps with audits and handovers.
Resolution times, opt-outs and agent coverage become columns your managers can chart without a Textline seat.
FlowMattic has unlimited runs, so a team sending thousands of texts a month pays nothing per message logged.
Create a FlowMattic workflow with the Textline New Contact Message trigger, add Google Sheets Add New Row and map the phone, contact and message fields. Add New Outbound Message in a second workflow to log your replies too.
Yes. Point the inbound and outbound workflows at the same tab and add a Direction column with a fixed value in each, so the conversation reads in order by time.
Yes. Log the first message time, then use Conversation Status Change with a Filter for resolved, Lookup Row Data on the conversation ID and Update Row to add the resolved time.
Yes. Filter inbound messages for STOP or similar keywords and add each number to an opt-out tab. Check that tab before importing contacts into a campaign.
Did not find your answer? You can browse the help center or ask us directly.
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Google Sheets and Gmail11 shared templatesInstall FlowMattic, connect both accounts and import a template. Every run stays on your own server.
30-day money-back guarantee Unlimited workflows and runs Self-hosted
Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Textline integration 1.0.0, Google Sheets integration 2.2.4.
