Tawk.to handles the conversation, but managers still ask how many chats came in, who they were from and which tickets are open. FlowMattic writes Tawk.to tickets and chats into Google Sheets from your WordPress site, so support leads, sales and owners can count, sort and review them in a spreadsheet anyone on the team can open.
9 triggers 19 actions 7 example workflows 2 ready-made templates Unlimited runs
When this happens in Tawk.to3 triggers
Do this in Google Sheets19 actions
1. TriggerCapture New Ticket2. ActionAdd New RowWhen Tawk.to fires Capture New Ticket, FlowMattic runs Add New Row in Google Sheets with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateEach ticket becomes a row with the requester, subject and message, giving the team a searchable list of support requests outside the Tawk.to dashboard.
Capture New TicketAdd New Row
View the template Sales teams get a row for each chat with the visitor's name, email and the page they were on, ready for follow-up calls or a mailing list import.
Chat StartAdd New Row
When a chat ends, its details are written to a review tab, so a team lead can go through the week's conversations and spot the questions that keep coming back.
Chat EndAdd New Row
Look the email up first. A Router updates the returning visitor's row with the latest chat date and adds a row only for someone new, so the list stays one row per person.
Chat StartLookup Row DataRouterUpdate Row
A Router reads the ticket's department or subject and writes billing, technical and sales tickets to separate tabs, so each group works only its own queue.
Capture New TicketRouterAdd New Row
An AI Agent reads the ticket message and adds a topic and an urgency label in their own columns, so the sheet can be sorted to show the pressing tickets first.
Capture New TicketAI AgentAdd New Row
Date/Time Formatter turns each chat's start time into a weekday and hour column, so a pivot table shows when visitors write in and when you need people online.
Chat StartDate/Time FormatterAdd New Row
When you finish, each ticket created in Tawk.to is added to your Google Sheet as a new row.
Add a header row such as Date, Name, Email, Subject and Message to a new Google Sheet.
Add a Google Sheets connection under Connects with an account that can edit that spreadsheet.
Create a workflow with the Tawk.to Capture New Ticket trigger, connect it to your Tawk.to property as the trigger setup shows, and create a test ticket.
Add a Google Sheets step with Add New Row, choose the spreadsheet and tab, map the ticket fields, test it and switch the workflow on.
1. Trigger in Tawk.to
Capture New Ticket
2. Action in Google Sheets
Add New Row
Fields mapped from the earlier steps (a typical setup)
| From Tawk.to | To Google Sheets |
|---|---|
| Created date | Date |
| Requester name | Name |
| Requester email | |
| Subject | Subject |
| Message | Message |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Tawk.to and Google Sheets connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Owners and managers see tickets and chats in a spreadsheet they already know, without needing a seat in the chat dashboard.
Runs are unlimited on every plan, so a sale or launch that floods the chat widget adds no automation cost.
Names, emails and messages pass from Tawk.to through your own WordPress site to Google, not through an outside automation account.
FlowMattic receives Tawk.to events, such as a new ticket, a chat starting or a chat ending, and writes each one to Google Sheets as a row with the fields you map. You build it on the FlowMattic workflow builder in WordPress.
Use the Chat End trigger and map whichever chat fields Tawk.to sends with it. Test with a real chat first and check the captured data to see what is included.
No. Tawk.to has triggers only in FlowMattic, so data flows from Tawk.to into Google Sheets and not the other way.
Yes. Build one workflow per trigger, each with its own Add New Row step pointed at a different tab, or a Router if one trigger should split across tabs.
Add a date column from the trigger, then use a pivot table or COUNTIF in Google Sheets. Get Row Count can also read the total inside a workflow.
Did not find your answer? You can browse the help center or ask us directly.
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Google Sheets and WPForms12 shared templates
Google Sheets and ActiveCampaign11 shared templates
Google Sheets and Gmail11 shared templatesInstall FlowMattic, connect both accounts and import a template. Every run stays on your own server.
30-day money-back guarantee Unlimited workflows and runs Self-hosted
Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Tawk.to integration 1.0, Google Sheets integration 2.2.4.
