FormCrafts handles contact forms, payment forms and support ticket forms, and Google Sheets is a simple place to track them. FlowMattic writes each submission to the right sheet, numbers support tickets and emails the customer their reference, logs payment amounts as numbers and adds an AI-suggested reply column. For small businesses running support and sales from a sheet.
7 triggers 19 actions 5 example workflows 1 ready-made template Unlimited runs
When this happens in FormCrafts1 trigger
Do this in Google Sheets19 actions
1. TriggerNew Submission Received2. ActionAdd New RowWhen FormCrafts fires New Submission Received, FlowMattic runs Add New Row in Google Sheets with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateA Filter checks one field for a word, such as urgent or cancel, and only those submissions become rows, so the sheet works as a short action list.
New Submission ReceivedFilterAdd New Row
View the template Counter gives each ticket form submission the next number. The row is written with it and the customer receives an email quoting the reference to use when they write again.
New Submission ReceivedCounterAdd New RowEmail (SMTP)
Number Formatter turns the paid amount into a plain number, so the sheet totals what each payment form took this month without fixing currency text.
New Submission ReceivedNumber FormatterAdd New Row
A Router checks which form was used. Survey answers, ticket requests and general contact messages each go to their own spreadsheet with its own columns.
New Submission ReceivedRouterAdd New Row
An AI Agent reads the ticket and writes a suggested first reply into its own column. Whoever works the queue edits it instead of starting from a blank email.
New Submission ReceivedAI AgentAdd New Row
When done, FormCrafts submissions whose chosen field contains your word are added to your sheet as rows.
Under Connects, add a FormCrafts connection with the account that owns the form.
Add a Google Sheets connection with an account that can edit the spreadsheet, and add a header row.
Create a workflow with the FormCrafts New Submission Received trigger, pick the form and send a test submission.
Add a Filter on the field to check, then Add New Row with the fields mapped. Test with a matching submission and switch the workflow on.
1. Trigger in FormCrafts
New Submission Received
3. Action in Google Sheets
Add New Row
Fields mapped from the earlier steps (a typical setup)
| From FormCrafts | To Google Sheets |
|---|---|
| Name | Name |
| Subject | Subject |
| Message | Details |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
FormCrafts and Google Sheets connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Support and payment submissions pass from FormCrafts to the sheet through your own WordPress site, not through another automation account.
Runs are unlimited, so a busy support form costs nothing more in FlowMattic than a quiet contact form.
One workflow sorts surveys, payments and tickets into the sheets the right people already watch.
Create a workflow with the FormCrafts New Submission Received trigger, add Google Sheets Add New Row and map the fields to columns. Test with one submission, then switch the workflow on.
Yes. Number each ticket with Counter, write it with Add New Row and keep a Status column for the team. A Google Sheets trigger such as Update Specific Column Value can email the customer when the status changes.
Add a Filter on the payment status field your form sends, so only paid submissions are logged. Check a test submission to see the exact value.
No. In this example the AI Agent's text only goes into a sheet column. A person reads it and decides what to send.
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30-day money-back guarantee Unlimited workflows and runs Self-hosted
Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. FormCrafts integration 1.0, Google Sheets integration 2.2.4.
