Connect Freshdesk and WhatsApp Cloud API

Use Freshdesk and WhatsApp Cloud API in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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5 triggers 5 actions 1 ready-made template Unlimited runs

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When this happens in Freshdesk5 triggers

Do this in WhatsApp Cloud API5 actions

1. TriggerNew Ticket

2. ActionSend Template Message

When Freshdesk fires New Ticket, FlowMattic runs Send Template Message in WhatsApp Cloud API with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Freshdesk

Integration page

Triggers (5)

New TicketTriggers when new ticket is created
New ContactTriggers when new contact is created
New Ticket NoteTriggers when a new note is added to the ticket
Update TicketTriggers when ticket is updated
Update ContactTriggers when contact details are updated

WhatsApp Cloud API

Integration page

Actions (5)

Send Template MessageSend template message to user's WhatsApp
Send Text MessageSend text message to user created or replied session
Send Image MessageSend image message to user created or replied session
Send Video MessageSend video message to user created or replied session
Send Document MessageSend document message to user created or replied session