Connect JivoChat and Slack

Use JivoChat and Slack in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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11 triggers 14 actions 1 ready-made template Unlimited runs

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When this happens in JivoChat11 triggers

Do this in Slack14 actions

1. TriggerCall Event

2. ActionSend Channel Message

When JivoChat fires Call Event, FlowMattic runs Send Channel Message in Slack with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

JivoChat

Integration page

Triggers (11)

Call EventTriggers when operators receive a new call or an existing call changes status.
Chat AcceptedTriggers when an agent clicks "Reply" to accept a chat.
Chat AssignedTriggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.
Chat FinishedTriggers when a chat is closed in the agent application.
Chat UpdatedTriggers when a visitor's information is updated, such as filling out a contact form in the chat.
Client UpdatedTriggers when a client's data is updated.
Client Attribute UpdatedTriggers when a client's attributes are changed.
Offline MessageTriggers when a visitor sends an offline message through the chat offline form.
Client CreatedTriggers when a new client is created.
Client Assigned to AgentTriggers when a new client is assigned to agent.
Client Contacts updatedTriggers when a new client contects is updated.

Slack

Integration page

Actions (14)

Send Channel MessagePost or Schedule a new message to a specific #channel
Add ReminderAdds a reminder for the user
Create ChannelCreates a new channel
List All ChannelsRetrieve list of all channels
Set Channel TopicSets the topic on a selected channel
Set StatusSets your Slack status to the given text and emoji
Invite User To ChannelInvite an existing User to an existing Channel. You must be a member of the channel to invite someone to it
Find User by EmailFinds a user by matching against their email instead of their username
Find User by IDFinds a user by their ID.
Send Direct MessageSend a direct message to a user or yourself from the Slackbot. Can also schedule a message for later
Send Private Channel MessagePost a new message to a private channel you choose. Can also schedule a message for later
Update ProfileUpdate basic profile fields such as name or title
Find MessageFinds a Slack message using the Slack Search feature
Upload FileUpload file to your slack workplace