Connect SupportCandy and Slack

Use SupportCandy and Slack in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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12 triggers 14 actions 1 ready-made template Unlimited runs

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When this happens in SupportCandy12 triggers

Do this in Slack14 actions

1. TriggerCreate Ticket

2. ActionSend Channel Message

When SupportCandy fires Create Ticket, FlowMattic runs Send Channel Message in Slack with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

SupportCandy

Integration page

Triggers (12)

Create TicketTriggers when a new support ticket is created.
Change StatusTriggers when the status of a support ticket is changed.
Change AssigneeTriggers when the assignee of a support ticket is changed.
Close TicketTriggers when a support ticket is closed.
Reply To TicketTriggers when a reply is added to a support ticket.
Submit Private NoteTriggers when an agent submits a private note in a ticket.
Change Ticket SubjectTriggers when the subject of the support ticket is changed.
Change Ticket CategoryTriggers when the category of the support ticket is changed.
Change Ticket FieldsTriggers when any custom field of the support ticket is changed.
Change Ticket PriorityTriggers when the priority of the support ticket is changed.
Change Agentonly FieldsTriggers when the Agentonly field of the support ticket is changed.
Out Of SLATriggers when the SLA (Service Level Agreement) of the support ticket exceeds the given time interval.

Slack

Integration page

Actions (14)

Send Channel MessagePost or Schedule a new message to a specific #channel
Add ReminderAdds a reminder for the user
Create ChannelCreates a new channel
List All ChannelsRetrieve list of all channels
Set Channel TopicSets the topic on a selected channel
Set StatusSets your Slack status to the given text and emoji
Invite User To ChannelInvite an existing User to an existing Channel. You must be a member of the channel to invite someone to it
Find User by EmailFinds a user by matching against their email instead of their username
Find User by IDFinds a user by their ID.
Send Direct MessageSend a direct message to a user or yourself from the Slackbot. Can also schedule a message for later
Send Private Channel MessagePost a new message to a private channel you choose. Can also schedule a message for later
Update ProfileUpdate basic profile fields such as name or title
Find MessageFinds a Slack message using the Slack Search feature
Upload FileUpload file to your slack workplace