Connect 8×8 and Telegram

Use 8×8 and Telegram in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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6 triggers 11 actions 1 ready-made template Unlimited runs

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When this happens in 8×85 triggers

Do this in Telegram11 actions

1. TriggerQUEUED

2. ActionSend a Text Message

When 8×8 fires QUEUED, FlowMattic runs Send a Text Message in Telegram with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.