Connect Appcues and Slack

Appcues shows users your onboarding flows, checklists and NPS surveys. FlowMattic posts what they do to Slack: NPS comments to the product team, detractors to customer success, finished checklists to the wins channel and demo requests to the right rep. For product-led teams who learn from in-app behaviour.

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16 triggers 14 actions 6 example workflows 2 ready-made templates Unlimited runs

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When this happens in Appcues16 triggers

Do this in Slack14 actions

1. TriggerNPS Feedback

2. ActionSend Channel Message

When Appcues fires NPS Feedback, FlowMattic runs Send Channel Message in Slack with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Appcues and Slack workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Post Appcues NPS comments to a Slack channel

Each written NPS comment posts with the user and score, so product and support read why people scored as they did.

NPS FeedbackSend Channel Message

View the template

Send detractor scores to customer success

A Filter keeps NPS scores of 6 or lower and posts them to a private CS channel, so someone can reach out while the user still cares.

NPS ScoreFilterSend Private Channel Message

Celebrate users who finish the onboarding checklist

Checklist Completed posts the account and checklist to a wins channel, a visible signal of activation the whole team can see.

Checklist CompletedSend Channel Message

DM a rep when a user clicks book a demo

A Filter keeps clicks on the demo button of a web flow and the rep gets a DM with the user's details, ready to reach out while interest is high.

Web Flow Button ClickedFilterSend Direct Message

Share in-app form answers with the product team

Answers to a survey step inside a web flow post to the research channel, so short in-app questions feed product decisions straight away.

Web Flow Form SubmittedSend Channel Message

Tell the onboarding team when checklists are skipped

Checklist Skipped posts the user and checklist, so the onboarding team can spot accounts that need a personal walkthrough.

Checklist SkippedSend Channel Message

Set up: NPS comments in Slack

At the end, every written NPS comment from Appcues posts to your Slack channel with the score.

Connect Slack
Under Connects in FlowMattic, add the Slack workspace for your product team.
Choose NPS Feedback
Create a workflow with Appcues and NPS Feedback, then follow the trigger's instructions so Appcues sends the event to the workflow.
Answer a test survey
Submit the NPS survey as a test user with a score and a comment so FlowMattic captures both.
Post the comment
Add Slack Send Channel Message, pick the channel, map the user, score and comment, test it and switch the workflow on.

Import the ready-made template Beginner, about 5 min to set up

Slack app icon — Built on the FlowMattic canvas. Test each step with real data, then switch the workflow on.

From Appcues	To Slack
User ID	Message: user
Score	Message: score
Feedback	Message: comment
Account	Message: account

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

NPS Score and NPS Feedback are separate events. A user who scores without writing a comment starts NPS Score only.
The user details come from the properties you send to Appcues, so the mapping above is an example. Users identified without an email cannot be looked up in Slack.
Flow and checklist events can be frequent. Filter on the flow or checklist name so only the ones you care about post.

Appcues

Integration page

Triggers (16)

Banner DismissedTriggers when a banner is dismissed.
Button Pin InteractedTriggers when a user interacts with a button pin.
Checklist CompletedTriggers when a checklist is completed.
Checklist Item CompletedTriggers when a checklist item is completed.
Checklist ShownTriggers when a checklist is shown.
Checklist SkippedTriggers when a checklist is skipped.
Mobile Flow StartedTriggers when a mobile flow is started.
NPS FeedbackTriggers when a NPS feedback is submitted.
NPS ScoreTriggers when a NPS score is submitted.
NPS StartedTriggers when a NPS event is started.
Tooltip Pin InteractedTriggers when a user interacts with a tooltip pin.
Web Flow Button ClickedTriggers when a web flow button is clicked.
Web Flow CompletedTriggers when a web flow is completed.
Web Flow Form SubmittedTriggers when a web flow form is submitted.
Web Flow SkippedTriggers when a web flow is skipped.
Web Flow StartedTriggers when a web flow is started.

Slack

Integration page

Actions (14)

Send Channel MessagePost or Schedule a new message to a specific #channel
Add ReminderAdds a reminder for the user
Create ChannelCreates a new channel
List All ChannelsRetrieve list of all channels
Set Channel TopicSets the topic on a selected channel
Set StatusSets your Slack status to the given text and emoji
Invite User To ChannelInvite an existing User to an existing Channel. You must be a member of the channel to invite someone to it
Find User by EmailFinds a user by matching against their email instead of their username
Find User by IDFinds a user by their ID.
Send Direct MessageSend a direct message to a user or yourself from the Slackbot. Can also schedule a message for later
Send Private Channel MessagePost a new message to a private channel you choose. Can also schedule a message for later
Update ProfileUpdate basic profile fields such as name or title
Find MessageFinds a Slack message using the Slack Search feature
Upload FileUpload file to your slack workplace

Why run this pair with FlowMattic

Appcues and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Feedback in the team's flow

NPS comments and in-app answers reach Slack, where product and CS discuss them, instead of a dashboard checked monthly.

Act on signals while they are fresh

Detractors and demo clicks reach a person within the same workday, which is when a reply helps most.

Unlimited runs on your server

FlowMattic runs on your WordPress site, so a large user base sending many events costs no more to automate.

Common questions

How do I send Appcues NPS responses to Slack?

Create a FlowMattic workflow with the Appcues NPS Feedback or NPS Score trigger, follow its instructions so Appcues sends the event to the workflow, then add Slack Send Channel Message with the score and comment mapped.

Can I post only low scores?

Yes. Use NPS Score and add a Filter that continues only when the score is 6 or lower. Promoters can go down a second path to a different channel.

Which onboarding events can post?

Web flows started, completed, skipped, buttons clicked and forms submitted, checklists shown, completed, skipped or item completed, banners dismissed, pins used and mobile flows started can all start workflows.

Can I alert a specific rep?

Yes. If the event includes the rep's or user's email, Find User by Email looks them up and Send Direct Message reaches them privately.

Will one flow send many messages?

Each event is one run. Pick the event that marks the moment you care about, such as Web Flow Completed rather than Web Flow Started.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Appcues and Slack

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Appcues integration 1.0.0, Slack integration 1.0.