Gainsight tracks how customers use your product and what they say inside it. FlowMattic posts those signals to Slack: survey and feedback responses, guide and dialog engagements, feature matches and new users. Customer success managers hear about their accounts in a direct message, and product sees feedback in its own channel.
4 triggers 14 actions 6 example workflows 2 ready-made templates Unlimited runs
When this happens in Gainsight4 triggers
Do this in Slack14 actions
1. TriggerEngagement2. ActionSend Channel MessageWhen Gainsight fires Engagement, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateWhen a user answers a survey, dialog or slider, the response goes to the customer success channel, so the account's CSM can follow up on a low score or a request.
EngagementSend Channel Message
View the template Feedback Event posts each piece of product feedback to the product channel with the account and user, so roadmap discussions start from what customers actually wrote.
Feedback EventSend Channel Message
A Lookup Table maps each account to its CSM's email, and Slack messages that CSM when a new user appears, a sign the customer is rolling the product out further.
New UserLookup TableFind User by EmailSend Direct Message
A Filter passes engagement responses with a low NPS or rating, and they post to a private escalation channel for success leads, away from the general feed.
EngagementFilterSend Private Channel Message
Feature Match tells you a user reached a feature you track, such as an integration or report. Posting it lets the CSM congratulate the customer or offer training.
Feature MatchSend Channel Message
An AI Agent reads each feedback text and labels it as bug, request or praise, and a Router sends it to the matching channel for engineering, product or marketing.
Feedback EventAI AgentRouterSend Channel Message
At the end, each Gainsight engagement response is posted to your customer success channel with the account, user and answer.
Add Slack under Connects in FlowMattic with an account that is in the customer success channel.
Create a workflow, choose Gainsight and the Engagement trigger, and follow the instructions shown to send Gainsight events to the workflow.
Answer a test engagement in your product so FlowMattic records the fields Gainsight sends.
Add Send Channel Message, choose the channel and map the account, user and response. Test it and switch it on.
1. Trigger in Gainsight
Engagement
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From Gainsight | To Slack |
|---|---|
| Account name | Message: account |
| User email | Message: user |
| Engagement name | Message: survey |
| Response | Message: answer |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Gainsight and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Low scores, new users and feature adoption arrive in Slack for the CSM who owns the account, not only in a Gainsight report.
Feedback posts to the product channel as written, so roadmap talks start from real requests.
FlowMattic runs on your WordPress site with unlimited runs, so a product with many active users does not raise automation costs.
Connect Slack in FlowMattic, start a workflow with the Gainsight Engagement trigger and add Send Channel Message. Map the account, user and response, capture a test answer and switch the workflow on.
Yes. Use a Lookup Table that maps account names to CSM emails, then Find User by Email and Send Direct Message, so each CSM gets their own accounts' events.
Yes. Feedback Event and Engagement are separate triggers, so build one workflow for each and point them at the product and success channels.
It is a Gainsight event for when a user's activity matches a feature you track. Use it to post adoption milestones to Slack or to tell the CSM a customer has started using something new.
Did not find your answer? You can browse the help center or ask us directly.
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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Gainsight integration 1.0.0, Slack integration 1.0.
