Helpjuice is where your help articles live. FlowMattic posts the changes support and product teams need to know to Slack: an article published, updated or archived, a reader comment, a new category or user. Agents learn about new answers before customers ask, and writers hear quickly when a reader says an article is wrong.
14 triggers 14 actions 6 example workflows 2 ready-made templates Unlimited runs
When this happens in Helpjuice14 triggers
Do this in Slack14 actions
1. TriggerArticle Published2. ActionSend Channel MessageWhen Helpjuice fires Article Published, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateWhen an article goes live, the support channel gets its title and link, so agents can start sending it to customers instead of writing the same answer again.
Article PublishedSend Channel Message
View the template Comments often point out a wrong step or an outdated screenshot. Each new comment posts to the docs channel with the article, so a writer can fix it.
Comment CreatedSend Channel Message
A Lookup Table maps each category to its writer's email, and the writer gets a direct message when a reader comments on an article in their area.
Comment CreatedLookup TableFind User by EmailSend Direct Message
An archived article stops being a good link to send. Posting it to the support channel stops agents from sharing a page customers can no longer use.
Article ArchivedSend Channel Message
Article Updated posts each edit with the editor and time to a private docs log, so the team lead can review changes to sensitive pages such as billing or security.
Article UpdatedDate/Time FormatterSend Private Channel Message
An AI Agent reads the article body and writes a two-line summary of what it covers, so the support channel post tells agents which questions it answers.
Article PublishedAI AgentSend Channel Message
At the end, each article published in Helpjuice is posted to your support channel with its title and link.
Add Slack under Connects in FlowMattic with an account in the support channel.
Create a workflow with the Helpjuice Article Published trigger and follow the instructions shown to send Helpjuice events to it.
Publish a short test article so FlowMattic captures the article fields, then unpublish it if you like.
Add Send Channel Message, choose the channel and map the title, category and URL. Test the step and switch it on.
1. Trigger in Helpjuice
Article Published
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From Helpjuice | To Slack |
|---|---|
| Article name | Message: title |
| Category | Message: area |
| Article URL | Message: link |
| Author | Message: written by |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Helpjuice and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
New and archived articles reach the support channel, so agents send current links and stop rewriting answers that already exist.
Comments go to the docs team or the article's owner, so mistakes are fixed while the reader is still waiting.
FlowMattic runs on your own WordPress site with unlimited runs, so a big documentation project costs nothing extra to automate.
Connect Slack in FlowMattic, start a workflow with the Helpjuice Article Published trigger and add Send Channel Message. Map the title and link, publish a test article and switch the workflow on.
Article Created fires when an article is first saved, often as a draft. Article Published fires when it goes live, which is the right moment to tell agents and customers.
Yes. Use a Lookup Table that maps categories or authors to Slack emails, then Find User by Email and Send Direct Message to the writer responsible.
Yes. Category Created, Category Updated and Category Deleted are separate triggers. Post them to the docs channel so the team knows the structure of the knowledge base changed.
Did not find your answer? You can browse the help center or ask us directly.
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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Helpjuice integration 1.0.0, Slack integration 1.0.
