Shoppers reply to your Attentive texts, click your emails and sometimes unsubscribe. FlowMattic takes those events and posts them to Slack, so customer care answers the replies and marketing watches sign-ups and opt-outs as campaigns go out. The workflows run on your own WordPress site.
11 triggers 14 actions 6 example workflows 2 ready-made templates Unlimited runs
When this happens in Attentive11 triggers
Do this in Slack14 actions
1. TriggerSMS Inbound Message2. ActionSend Channel MessageWhen Attentive fires SMS Inbound Message, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateA reply to a marketing text is often a real question about an order or a size. Posting it to the care channel puts it in front of someone who can answer.
SMS Inbound MessageSend Channel Message
View the template An AI Agent labels each reply as an order question, a complaint or a stop request. A Router sends complaints to a private channel and order questions to care.
SMS Inbound MessageAI AgentRouterSend Private Channel Message
A Counter keeps a running number of sign-ups and the post includes it, so the team sees whether a pop-up or a launch is growing the list.
SMS SubscribedCounterSend Channel Message
A burst of opt-outs straight after a send is a signal to check the message or the frequency. Each unsubscribe posts to marketing with the address it came from.
Email UnsubscribedSend Channel Message
A Filter passes clicks from subscribers with the VIP attribute you set in Attentive. The VIP manager gets a direct message to follow up personally.
SMS Message Link ClickedFilterFind User by EmailSend Direct Message
Opt-outs go to a private channel only the compliance owner and marketing lead can read, a simple record that stop requests were received.
SMS UnsubscribedSend Private Channel Message
At the end, every text a subscriber sends back to Attentive appears in your customer care channel with their number and message.
Under Connects in FlowMattic, add a Slack connection with an account that belongs to the care channel.
Create a workflow with the Attentive SMS Inbound Message trigger and follow its instructions to send Attentive events to the workflow.
Text your Attentive number from a subscribed phone so FlowMattic captures the reply fields.
Add Send Channel Message, choose the care channel and build the text from the phone number and message body. Test it and switch on.
1. Trigger in Attentive
SMS Inbound Message
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From Attentive | To Slack |
|---|---|
| Phone | Message: from |
| Message text | Message: reply |
| Received at | Message: time |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Attentive and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Texts that come back from a promotion reach the care team in Slack instead of being lost behind the marketing dashboard.
Sign-ups and opt-outs post as they happen, so a campaign that annoys people is spotted on send day.
FlowMattic runs on your WordPress site with unlimited runs, so a busy holiday weekend of texts adds no per-task fees.
Use the SMS Inbound Message trigger in a FlowMattic workflow and add Send Channel Message. Map the phone and message text into the post, test with a reply from your own phone and switch it on.
Usually not. Email Opened fires once per open across every campaign, which floods a channel. Post clicks with a Filter for the customers you care about, or count them instead.
Yes. Custom Attribute Set fires when an attribute changes. Add a Filter for the attribute you track, such as a preferred store, and post the change to the right team channel.
Yes. An AI Agent step can classify each reply, and a Router sends each label to its own channel or person with Send Channel Message or Send Direct Message.
Did not find your answer? You can browse the help center or ask us directly.
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Slack and Notion17 shared templatesInstall FlowMattic, connect both accounts and import a template. Every run stays on your own server.
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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Attentive integration 1.0.0, Slack integration 1.0.
