Comm100 handles the live chat on your website; Slack is where your support team talks. FlowMattic connects the two so a waiting visitor, a transferred conversation or an after-hours message shows up in the right channel or in one agent's direct messages, and supervisors can follow the chat queue without keeping the Comm100 console open all day.
7 triggers 14 actions 6 example workflows 2 ready-made templates Unlimited runs
When this happens in Comm1007 triggers
Do this in Slack14 actions
1. TriggerChat Requested2. ActionSend Channel MessageWhen Comm100 fires Chat Requested, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateA request that sits unanswered loses the visitor. Posting it to the support channel lets whichever agent is free pick it up, even when they are working in another tab.
Chat RequestedSend Channel Message
View the template When a chat is handed over, the new agent gets a direct message with the visitor's name and the reason for the transfer, so they do not have to ask the customer to repeat themselves.
Chat TransferredFind User by EmailSend Direct Message
Messages left while the team is offline go to the support channel overnight, and a Slack reminder for the first agent on shift makes sure they are answered before new chats start.
New Offline MessageSend Channel MessageAdd Reminder
Agents tag each chat with a wrap-up category. A Router posts billing wrap-ups to the billing channel and bug reports to the product channel, so the right people see what customers raised.
New or Updated Chat Wrap-UpRouterSend Channel Message
A Filter keeps only your own agent's status changes and sets your Slack status to match, so colleagues can see you are away from chat before they send you a question.
Agent Status ChangesFilterSet Status
An AI Agent condenses the finished chat into the question, the answer and the outcome, and a private QA channel collects them for the support lead's weekly review.
Chat EndedAI AgentSend Private Channel Message
When you finish, each new Comm100 chat request appears in your support channel with the visitor's details.
Under Connects in FlowMattic, add Slack with an account that belongs to the support channel.
Create a workflow, pick Comm100 and the Chat Requested trigger, and follow the trigger's instructions to link your Comm100 site.
Open your site's chat window and request a chat as a visitor, so the workflow captures the request fields.
Add Send Channel Message, pick the support channel and build the text from the visitor name, page and department. Test it, then switch the workflow on.
1. Trigger in Comm100
Chat Requested
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From Comm100 | To Slack |
|---|---|
| Visitor name | Message: who is waiting |
| Visitor email | Message: contact |
| Page URL | Message: where they are |
| Department | Message: queue |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Comm100 and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Requests, transfers and offline messages land where the team already talks, so a lead can spot a backlog without a Comm100 seat open.
Requests, transfers, wrap-ups and status changes can each go to a channel, a private channel or one agent, with a Router or Filter between.
Visitor details pass through your own WordPress site, and runs are unlimited, so a busy support day costs no more than a quiet one.
Start a FlowMattic workflow with the Comm100 Chat Requested trigger, add Slack's Send Channel Message and choose your support channel. Request a test chat on your site so the fields are captured, map them into the text and switch the workflow on.
Chat Requested runs when a visitor asks for a chat, before an agent has answered. New Chat runs when a chat starts. Use the first to get someone to answer and the second to log conversations that are under way.
Yes, when the transfer data includes the receiving agent's email. Find User by Email looks the agent up in Slack and Send Direct Message posts the visitor details to them alone.
Yes. Use Send Private Channel Message and choose a private channel that only your QA or support leads belong to. The Slack account you connected needs to be a member of that channel.
Did not find your answer? You can browse the help center or ask us directly.
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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Comm100 integration 1.0.0, Slack integration 1.0.
