Connect Fluent Support and Deepgram
Use Fluent Support and Deepgram in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.
6 triggers 20 actions 1 ready-made template Unlimited runs
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When this happens in Fluent Support6 triggers
Do this in Deepgram4 actions
1. TriggerTicket Created2. ActionTranscribe and AnalyzeWhen Fluent Support fires Ticket Created, FlowMattic runs Transcribe and Analyze in Deepgram with the data from that event.
You build this in the FlowMattic workflow builder on your own site.
Triggers and actions in this pair
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Triggers (6)
- Ticket CreatedTriggers when a new ticket is created by either customer or agent
- Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
- Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
- Agent Closes a TicketTriggers when an agent closes the ticket
- Customer Closes a TicketTriggers when a customer closes the ticket
- Ticket DeletedTriggers when a ticket is deleted
Actions (16)
- Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
- Create a New Ticket Using CustomerCreates a new ticket
- Reply to TicketReply to a ticket as a agent
- Update Any ReplyUpdate any reply
- Add Tag to Ticket (Pro)Add a tag to a ticket
- Remove a Tag From Ticket (Pro)Remove a tag from a ticket
- Get All TicketsGet all tickets
- Get Specific TicketGet specific ticket by ticket id
- Delete Ticket(s)Delete a ticket(s) by ticket id(s)
- Delete ReplyDelete a reply by response id
- Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
- Update CustomerUpdate an existing customer
- Get Customer By IDGet a specific customer by customer id
- Get All CustomersGet all customers
- Delete CustomerDelete a customer by customer id
- Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory
Actions (4)
- Transcribe and AnalyzeTranscribe and analyze pre-recorded audio or video.
- Transform Text-to-SpeechConverts text to speech.
- Analyze TextAnalyzes the text.
- List ModelsLists all available Deepgram models.
Fluent Support with other apps
Deepgram with other apps
Start automating Fluent Support and Deepgram
Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.
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Fluent Support integration 2.1.0, Deepgram integration 1.0.0.