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Connect Fluent Support and Google Sheets

Get your Fluent Support data into Google Sheets for the reports the helpdesk does not give you. New tickets, customer replies and closures can each write a row, a weekly run can snapshot the backlog, and rows added by phone or field staff can open tickets. FlowMattic runs on the same WordPress site as your helpdesk.

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12 triggers 35 actions 6 example workflows 9 ready-made templates Unlimited runs

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When this happens in Fluent Support6 triggers

Do this in Google Sheets19 actions

1. TriggerTicket Created
2. ActionAdd New Row

When Fluent Support fires Ticket Created, FlowMattic runs Add New Row in Google Sheets with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Fluent Support and Google Sheets workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Fluent Support app icon Google Sheets app icon Ready-made template

Log each new ticket and acknowledge the customer

Every ticket is written to a sheet with subject, customer and product, and the customer gets an email saying it arrived, which covers the basics for a small support team.

Ticket CreatedAdd New RowEmail (SMTP)

View the template
Fluent Support app icon Google Sheets app icon Ready-made template

Record every customer reply for workload reporting

Each reply from a customer adds a row with the ticket and time, so you can see which tickets bounce back and forth and which weeks bring the most replies.

Customer Replies to a TicketAdd New Row

View the template
Fluent Support app icon Google Sheets app icon Ready-made template

Take a weekly snapshot of all open tickets

Every Monday the workflow fetches the tickets, loops over them and adds a row for each, so you have a dated backlog history that the helpdesk does not keep.

ScheduleGet All TicketsIteratorAdd New Row

View the template
Fluent Support app icon Google Sheets app icon

Write the close date on the ticket's row

When an agent closes a ticket, its row is found by ticket ID and the close time and agent are filled in, which gives you resolution times without exports.

Agent Closes a TicketLookup Row DataUpdate Row

Fluent Support app icon Google Sheets app icon

List tickets still open after your SLA window

After a ticket is created, a Delay waits for your response window, the ticket is fetched again, and a Filter adds it to an SLA misses sheet only if it is still open.

Ticket CreatedDelayGet Specific TicketFilterAdd New Row

Fluent Support app icon Google Sheets app icon

Open tickets from rows added by phone staff

Reception or field staff note warranty claims and calls in a sheet. Each new row opens a Fluent Support ticket for that customer, so every request ends up in the same queue.

New Spreadsheet RowCreate a New Ticket Using Customer

More ready-made templates with both apps

Set up: log tickets and acknowledge them

At the end, each new Fluent Support ticket adds a row to your sheet and sends the customer an acknowledgement email.

  1. Create the log sheet

    Add headers such as ticket ID, subject, customer email, product, priority and created date.

  2. Connect Google Sheets

    Under Connects, add a Google Sheets connection with edit access to the log sheet.

  3. Trigger on Ticket Created

    Create a workflow with Fluent Support Ticket Created and open a test ticket so FlowMattic captures its fields.

  4. Add the row

    Add Google Sheets Add New Row and map the ticket fields to your headers.

  5. Send the acknowledgement

    Add Email (SMTP) to the customer's email with the ticket subject and ID, test the run and switch it on.

Import the ready-made template Intermediate, about 5 min to set up
Log each new ticket and acknowledge the customer Template
  1. Fluent Support app icon 1. Trigger in Fluent Support Ticket Created
  2. Google Sheets app icon 2. Action in Google Sheets Add New Row

    Fields mapped from the earlier steps (a typical setup)

    From Fluent SupportTo Google Sheets
    Ticket IDTicket ID
    TitleSubject
    Customer emailCustomer email
    PriorityPriority
    Created atCreated date
  3. 3. FlowMattic tool Email (SMTP)
Built on the FlowMattic canvas. Test each step with real data, then switch the workflow on.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

  • Add Tag to Ticket (Pro) and Remove a Tag From Ticket (Pro) need Fluent Support Pro. The logging examples above work without them.
  • Keep the ticket ID in its own column. Close-date and SLA workflows find the row by that ID.
  • A weekly snapshot adds a fresh set of rows each run. Write each run to a new tab or add a date column so snapshots stay apart.
Fluent Support app icon

Fluent Support

Integration page

Triggers (6)

  • Ticket CreatedTriggers when a new ticket is created by either customer or agent
  • Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
  • Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
  • Agent Closes a TicketTriggers when an agent closes the ticket
  • Customer Closes a TicketTriggers when a customer closes the ticket
  • Ticket DeletedTriggers when a ticket is deleted

Actions (16)

  • Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
  • Create a New Ticket Using CustomerCreates a new ticket
  • Reply to TicketReply to a ticket as a agent
  • Update Any ReplyUpdate any reply
  • Add Tag to Ticket (Pro)Add a tag to a ticket
  • Remove a Tag From Ticket (Pro)Remove a tag from a ticket
  • Get All TicketsGet all tickets
  • Get Specific TicketGet specific ticket by ticket id
  • Delete Ticket(s)Delete a ticket(s) by ticket id(s)
  • Delete ReplyDelete a reply by response id
  • Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
  • Update CustomerUpdate an existing customer
  • Get Customer By IDGet a specific customer by customer id
  • Get All CustomersGet all customers
  • Delete CustomerDelete a customer by customer id
  • Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory
Google Sheets app icon

Google Sheets

Integration page

Triggers (6)

  • New Spreadsheet RowTrigger when a new row is added to the spreadsheet
  • New Or Updated Spreadsheet RowTrigger when a row is updated in the spreadsheet
  • Deleted Spreadsheet RowTrigger when a row is deleted from the spreadsheet
  • Update Cell DataTrigger when any cell is updated in the spreadsheet
  • Update Specific Cell DataTrigger when a specific cell is updated in the spreadsheet
  • Update Specific Column ValueTrigger when a specific column value is updated in the spreadsheet

Actions (19)

  • Add New RowAdd a new row with mapped data
  • Update RowUpdate existing row in specific spreadsheet with mapped data
  • Delete RowDelete row by ID in specific spreadsheet
  • Clear Row DataClear data or row by ID in specific spreadsheet
  • Lookup Row DataSearch for data in specific spreadsheet
  • Get Cell DataGet data for particular cell in specific spreadsheet
  • Update Cell DataUpdate data for particular cell in specific spreadsheet
  • Get Row CountGet total number of rows in specific spreadsheet
  • Get Row DataGet rows data from the sheet based on specified range
  • Create Spreadsheet ColumnCreate a new column in specific spreadsheet
  • Create New SheetCreate a new sheet in specific spreadsheet
  • Import CSV or JSON to Existing SheetImport CSV or JSON data to existing sheet in specific spreadsheet
  • Copy SheetCopy a sheet to another or within the same spreadsheet
  • Get RowsRetrieve rows in JSON format for use with Iterator
  • Export sheet to CSVExport the selected sheet to CSV format and save to WordPress Media Library
  • Export Sheet to ExcelExport the spreadsheet to Excel (.xlsx) format and save to WordPress Media Library
  • Export Sheet to PDFExport the spreadsheet to PDF format and save to WordPress Media Library
  • Export Sheet to OpenDocumentExport the spreadsheet to OpenDocument (.ods) format and save to WordPress Media Library
  • Export Sheet to TSVExport the selected sheet to TSV format and save to WordPress Media Library

Why run this pair with FlowMattic

Fluent Support and Google Sheets connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Reports your helpdesk does not have

Backlog history, reply counts and resolution times live in a sheet where you can chart and filter them however you like.

Ticket data stays on your server

Fluent Support and FlowMattic share your WordPress site, so ticket details go only to the Google Sheet you chose.

Log everything at no extra cost

Runs are unlimited, so writing a row for every ticket and every reply does not push you onto a larger plan.

Common questions

Can I export Fluent Support tickets to Google Sheets automatically?

Yes. Start a workflow from Ticket Created to log each new ticket, or run a Schedule with Get All Tickets and an Iterator to write all tickets as rows on a set day.

Can I track how long tickets take to close?

Yes. Log the created date when the ticket opens, then use Agent Closes a Ticket with Lookup Row Data and Update Row to fill in the close date. A sheet formula gives the time between them.

Can a row in a sheet open a ticket?

Yes. Start from New Spreadsheet Row and add Create a New Ticket Using Customer, mapping the customer's email, name, subject and details from the columns.

Do agent replies get logged too?

They can. Agent Replies to a Ticket is a separate trigger, so build a workflow for it and write to the same sheet with a column for who replied.

Did not find your answer? You can browse the help center or ask us directly.

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Start automating Fluent Support and Google Sheets

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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30-day money-back guarantee Unlimited workflows and runs Self-hosted

Reviewed 23 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Fluent Support integration 2.1.0, Google Sheets integration 2.2.4.