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Connect Fluent Support and FluentCRM

Use Fluent Support and FluentCRM in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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26 triggers 67 actions 4 ready-made templates Unlimited runs

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When this happens in Fluent Support6 triggers

Do this in FluentCRM51 actions

1. TriggerTicket Created
2. ActionCreate or Update Contact

When Fluent Support fires Ticket Created, FlowMattic runs Create or Update Contact in FluentCRM with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Fluent Support app icon

Fluent Support

Integration page

Triggers (6)

  • Ticket CreatedTriggers when a new ticket is created by either customer or agent
  • Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
  • Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
  • Agent Closes a TicketTriggers when an agent closes the ticket
  • Customer Closes a TicketTriggers when a customer closes the ticket
  • Ticket DeletedTriggers when a ticket is deleted

Actions (16)

  • Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
  • Create a New Ticket Using CustomerCreates a new ticket
  • Reply to TicketReply to a ticket as a agent
  • Update Any ReplyUpdate any reply
  • Add Tag to Ticket (Pro)Add a tag to a ticket
  • Remove a Tag From Ticket (Pro)Remove a tag from a ticket
  • Get All TicketsGet all tickets
  • Get Specific TicketGet specific ticket by ticket id
  • Delete Ticket(s)Delete a ticket(s) by ticket id(s)
  • Delete ReplyDelete a reply by response id
  • Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
  • Update CustomerUpdate an existing customer
  • Get Customer By IDGet a specific customer by customer id
  • Get All CustomersGet all customers
  • Delete CustomerDelete a customer by customer id
  • Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory
FluentCRM app icon

FluentCRM

Integration page

Triggers (20)

  • New Contact CreatedTriggers when a new contact is created in FluentCRM.
  • Contact UpdatedTriggers when a contact is updated in FluentCRM.
  • Contact Custom Fields UpdatedTriggers when a contact custom field is updated in FluentCRM.
  • Contact Added to ListsTriggers when a contact is added to one or more lists in FluentCRM.
  • Contact Removed From ListsTriggers when a contact is removed from one or more lists in FluentCRM.
  • Contact Added to TagsTriggers when a contact is added to one or more tags in FluentCRM.
  • Contact Removed From TagsTriggers when a contact is removed from one or more tags in FluentCRM.
  • Contact Status Change to SubscribedTriggers when contact status is changed to subscribed
  • Contact Status Change to UnsubscribedTriggers when a contact is unsubscribed from a list in FluentCRM.
  • Company CreatedTriggers when a new company is created in FluentCRM.
  • Company UpdatedTriggers when a company is updated in FluentCRM.
  • Company DeletedTriggers when a company is deleted in FluentCRM.
  • Company Assigned to ContactTriggers when a company is assigned to a contact in FluentCRM.
  • Company Unassigned from ContactTriggers when a company is unassigned from a contact in FluentCRM.
  • Email OpenedTriggers when a contact opens an email for first time.
  • Email ClickedTriggers when a contact clicks a link in an email.
  • Email UnsubscribedTriggers when a contact unsubscribes via email.
  • Contact DeletedTriggers when a contact is deleted from FluentCRM.
  • Email BouncedTriggers when an email bounces for a contact.
  • Campaign SentTriggers when a campaign has finished sending all emails and is archived

Actions (51)

  • Create or Update ContactCreates a new contact or updates an existing contact in FluentCRM based on email address.
  • Create ContactCreates a new contact in FluentCRM.
  • Get Contact by EmailRetrieves a contact from FluentCRM by their email address.
  • Get Contact by Contact IDRetrieves a contact from FluentCRM by their contact ID.
  • Get Contact by User IDRetrieves a contact from FluentCRM by their user ID.
  • Get Contact by Tag IDsRetrieves contacts from FluentCRM by one or more tag IDs.
  • Get Contact by List IDsRetrieves contacts from FluentCRM by one or more list IDs.
  • Get Contact by StatusRetrieves contacts from FluentCRM by their subscription status.
  • Get Contact by SegmentRetrieves contacts from FluentCRM by a specific segment.
  • Add Note to ContactAdds a note to an existing contact in FluentCRM.
  • Get Contact NotesRetrieves all notes for a specific contact in FluentCRM.
  • Add Event to ContactAdds an event to an existing contact in FluentCRM.
  • Add Lists to ContactAdds one or more lists to an existing contact in FluentCRM.
  • Remove Lists From ContactRemoves one or more lists from an existing contact in FluentCRM.
  • Add Tags to ContactAdds one or more tags to an existing contact in FluentCRM.
  • Remove Tags From ContactRemoves one or more tags from an existing contact in FluentCRM.
  • Create or Update TagCreates a new tag or updates an existing tag in FluentCRM.
  • Create ListCreates a new contact list in FluentCRM for organizing subscribers.
  • Create or Update CompanyCreates a new company or updates an existing company in FluentCRM based on company name.
  • Create CompanyCreates a new company in FluentCRM.
  • Update CompanyUpdates an existing company in FluentCRM.
  • Delete CompanyPermanently removes a company from FluentCRM.
  • Assign Company to ContactAssigns an existing company to a contact in FluentCRM.
  • Remove Company from ContactRemoves an existing company from a contact in FluentCRM.
  • Add Note to CompanyAdds a note to an existing company in FluentCRM.
  • Get Company NotesRetrieves all notes for a specific company in FluentCRM.
  • List Email TemplatesRetrieves a list of email templates from FluentCRM.
  • Create Email TemplateCreates a FluentCRM email template using a FlowMattic email template. The processed HTML from FlowMattic will be used for the FluentCRM template.
  • Update Email TemplateUpdates an existing email template in FluentCRM.
  • Create CampaignCreates a new email campaign in FluentCRM with specified settings and content.
  • Delete CampaignPermanently removes an email campaign from FluentCRM.
  • List SequencesRetrieves a list of email sequences from FluentCRM.
  • Create SequenceCreates a new email sequence (automation funnel) in FluentCRM with trigger settings.
  • Add Email to SequenceAdds a new email to an existing sequence in FluentCRM.
  • Add Subscriber to SequenceEnrolls a contact into an existing email sequence in FluentCRM.
  • Delete SequencePermanently removes an email sequence from FluentCRM.
  • Remove Subscriber from SequenceUnenrolls a contact from an existing email sequence in FluentCRM.
  • Send Email to ContactSends an email to a contact in FluentCRM.
  • Send Email by TemplateSends an email to a contact using a specific template in FluentCRM.
  • Send Email by CampaignSends an email to a contact using a specific campaign in FluentCRM.
  • Get Contacts Who Opened EmailRetrieves a list of contacts who opened an email from specific campaign in FluentCRM.
  • Get Contacts Who Clicked EmailRetrieves a list of contacts who clicked on an email from specific campaign in FluentCRM.
  • Get Contacts Who Unsubscribed from EmailRetrieves a list of contacts who unsubscribed from an email from specific campaign in FluentCRM.
  • Get Contacts Who Did Not Open EmailRetrieves a list of contacts who did not open an email from specific campaign in FluentCRM.
  • Add Purchase to ContactAdds purchase/order data to a FluentCRM contact from any source (EDD, WooCommerce, custom plugins). Enables purchase-based segmentation and automation.
  • Delete ContactPermanently removes a contact from FluentCRM.
  • Update Contact StatusUpdates the subscription status of a contact (subscribed, unsubscribed, pending, bounced).
  • Get All ListsRetrieves all available contact lists from FluentCRM.
  • Get All TagsRetrieves all available contact tags from FluentCRM.
  • Delete TagPermanently removes a tag from FluentCRM.
  • Delete ListPermanently removes a contact list from FluentCRM.

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FluentCRM with other apps

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Fluent Support integration 2.1.0, FluentCRM integration 2.1.1.

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