Connect Fluent Support and Telegram

Small support teams often keep a Telegram group open all day, but not the helpdesk. FlowMattic connects Fluent Support to a Telegram bot: new tickets, customer replies and premium requests are posted to the group or to one agent, and agents can even answer a ticket by messaging the bot. For WordPress businesses whose team is spread across time zones.

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7 triggers 27 actions 6 example workflows 4 ready-made templates Unlimited runs

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When this happens in Fluent Support6 triggers

Do this in Telegram11 actions

1. TriggerTicket Created

2. ActionSend a Text Message

When Fluent Support fires Ticket Created, FlowMattic runs Send a Text Message in Telegram with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Fluent Support and Telegram workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Post each new ticket to the support team's Telegram group

The bot posts the ticket title, customer and product to the group, so whoever is online picks it up without refreshing the Fluent Support dashboard.

Ticket CreatedSend a Text Message

Ready-made template

Spot billing complaints with AI and fast-track them

An AI Agent reads the ticket and decides if it is about billing. Those tickets get a tag and a holding reply, and the finance contact gets a Telegram message.

Ticket CreatedAI AgentAdd Tag to Ticket (Pro)Reply to TicketSend a Text Message

View the template

Ready-made template

Give premium plan customers a faster Telegram path

A Router checks the customer's plan or product. Premium tickets go straight to a senior agent's Telegram chat, while other tickets follow your normal email alert.

Ticket CreatedRouterSend a Text MessageEmail (SMTP)

View the template

Ping the agent when a customer replies

Customer replies often sit unread overnight. A Lookup Table turns the assigned agent into their Telegram chat ID, and the bot sends that agent the reply text so they know the customer is waiting.

Customer Replies to a TicketLookup TableSend a Text Message

Answer a ticket by messaging the bot

An agent sends the bot a message such as reply 482 followed by the answer. Text Formatter splits the ticket number from the text, and Reply to Ticket posts it.

Set Webhook / Watch UpdatesFilterText FormatterReply to Ticket

Send the group a morning list of open tickets

A Schedule pulls tickets with Get All Tickets each morning, Data Transformer keeps the open ones, and the group sees what is waiting before the day starts.

ScheduleGet All TicketsData TransformerSend a Text Message

Set up: new tickets posted to Telegram

When this is done, every new Fluent Support ticket is posted by your bot to the team's Telegram group.

Create the bot
In Telegram, create a bot with BotFather, keep its token and add the bot to your support group.
Connect Telegram
Under Connects in FlowMattic, add a Telegram connection with the bot token.
Start with Ticket Created
Create a workflow with the Fluent Support Ticket Created trigger. It runs on the same WordPress site, so no connection is needed. Open a test ticket to capture fields.
Send the message
Add Telegram Send a Text Message, enter the group's chat ID, write the message from the ticket fields, test it and switch the workflow on.

From Fluent Support	To Telegram
Ticket title	Message: subject
Customer name	Message: from
Product	Message: product
Priority	Message: priority
Ticket ID	Message: ticket number

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

A bot can only post to a group it has been added to, and it needs the group's chat ID. Send a message in the group first so the bot can see it.
Set Webhook / Watch Updates receives every message the bot can see. Filter on the chat ID and sender so only your agents can reply to tickets through it.
Add Tag to Ticket (Pro) needs Fluent Support Pro. The alerts and Reply to Ticket work with the free plugin.

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory

Integration page

Triggers (1)

Set Webhook / Watch UpdatesTriggers when there's an update available for the bot

Actions (11)

Send a Text MessageSends a text message with support to markup
Send PhotoSend a photo/image to your chat
Send an Audio FileSend any audio file with URL to your chat
Send a DocumentSend document file to your chat
Send a VideoSend video file with URL to your chat
Send ContactSend contact to your chat
Send PollSend a new poll to your chat
Create Invite LinkCreate an invite link for a group chat
Revoke Invite LinkRevoke an invite link for a group chat
Ban UserBan a user from a group chat
Unban UserUnban a user from a group chat

Why run this pair with FlowMattic

Fluent Support and Telegram connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Tickets go through your own server

Customer messages pass from Fluent Support to Telegram through your WordPress site, with your own bot, not a shared automation account.

Alert on everything without counting runs

Runs are unlimited, so posting every ticket, reply and morning list adds nothing to the bill.

Answer from your phone

Because the bot's messages can start workflows, agents can reply to a ticket from Telegram when they are away from a computer.

Common questions

How do I get Fluent Support notifications in Telegram?

Create a Telegram bot, add its token under Connects, and build a workflow with Fluent Support Ticket Created followed by Telegram Send a Text Message to your group's chat ID.

Can each agent get only their own tickets?

Yes. Keep each agent's Telegram chat ID in a Lookup Table keyed by agent, and use it as the chat ID in Send a Text Message after Customer Replies to a Ticket or Agent Replies to a Ticket.

Is it safe to reply to tickets from Telegram?

Add a Filter that only continues for messages from your agents' Telegram user IDs or your private agent group. Messages from anyone else stop there.

Can customers open tickets through the Telegram bot?

Fluent Support needs a customer email to create a ticket. If your bot asks for it, you can use Create a New Ticket Using Customer with that email and the message as the ticket text.

Can I send files from tickets to Telegram?

Telegram's Send a Document can post a file by its link, so an attachment URL from the ticket data can be sent to the group next to the alert.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Fluent Support and Telegram

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Fluent Support integration 2.1.0, Telegram integration 2.0.