Connect Fluent Support and OpenAI (ChatGPT)

Fluent Support runs your help desk inside WordPress. FlowMattic sends ticket text to OpenAI and acts on the answer: tickets get topic tags, a first reply is drafted and held for an agent to approve, abusive messages are flagged, and solved tickets become question-and-answer pairs you can turn into help articles.

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6 triggers 26 actions 5 example workflows 3 ready-made templates Unlimited runs

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When this happens in Fluent Support6 triggers

Do this in OpenAI (ChatGPT)10 actions

1. TriggerTicket Created

2. ActionGenerate Content

When Fluent Support fires Ticket Created, FlowMattic runs Generate Content in OpenAI (ChatGPT) with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Fluent Support and OpenAI (ChatGPT) workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Tag each new ticket by topic

OpenAI reads the subject and message and answers with one topic such as billing, bug or how-to. A Router adds the matching tag, so agents filter their queue by topic.

Ticket CreatedGenerate ContentRouterAdd Tag to Ticket (Pro)

View the template

Draft a first reply and wait for an agent to approve it

The model writes a reply from your product notes. Human in the Loop holds it until an agent approves or edits it, and only then is it posted to the ticket.

Ticket CreatedAsk Chat GPTHuman in the LoopReply to Ticket

Flag abusive customer replies for a lead

Create Moderation classifies each customer reply. Flagged replies get an escalation tag, so a team lead takes over rather than a new agent.

Customer Replies to a TicketCreate ModerationFilterAdd Tag to Ticket (Pro)

Turn closed tickets into FAQ entries

When an agent closes a ticket, OpenAI condenses the conversation into a question and an answer and stores them in WP Tables for your docs writer.

Agent Closes a TicketGet Specific TicketGenerate ContentWP Tables

Describe customer screenshots for the agent

When a ticket includes an image link, Analyze Image describes what the screenshot shows, and the description is emailed to the support lead before they open the ticket.

Ticket CreatedFilterAnalyze ImageEmail (SMTP)

Set up: topic tags on new tickets

At the end, each new ticket carries a topic tag chosen by OpenAI from your own list.

Create the tags
In Fluent Support, create the tags you want, such as Billing, Bug, How-to and Feature request.
Connect OpenAI
Under Connects in FlowMattic, add an OpenAI connection with an API key from your OpenAI account.
Start with Ticket Created
Create a workflow with the Fluent Support Ticket Created trigger and open a test ticket so FlowMattic captures its fields.
Classify the ticket
Add OpenAI Generate Content with a prompt that lists your tags and asks for exactly one of them, passing in the subject and message.
Tag it
Add a Router with one path per tag, each ending in Add Tag to Ticket (Pro). Test with a few sample tickets and switch on.

Import the ready-made template Expert, about 12 min to set up

From Fluent Support	To Fluent Support
Ticket subject	Prompt: subject
Ticket content	Prompt: message
Ticket ID	Add Tag: ticket
OpenAI answer	Router condition

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

Add Tag to Ticket (Pro) and Remove a Tag From Ticket (Pro) need Fluent Support Pro.
Reply to Ticket posts as an agent on the ticket. Put Human in the Loop before it so no AI reply reaches a customer without review.
Ask OpenAI for exactly one word from a fixed list. A Router then has a clear value to compare, and odd answers can fall to a default path.

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory

OpenAI (ChatGPT)

Integration page

Actions (10)

Generate ContentGenerate content based on the prompt provided
Generate ImageGenerate image based on the prompt provided
Ask Chat GPTAsk anything to Chat GPT ;)
Generate Text to SpeechGenerates audio from the input text
Create TranscriptionTranscribes audio into the input language
Create TranslationTranslate the given audio to english
Create ModerationClassifies if text violates OpenAI's Content Policy
Analyze ImageAsks a vision model a question about an image given by URL
Create Voice ConsentRecords permission to clone a voice from a consent recording, the first step of a custom voice
Create VoiceCreates a custom voice from an audio sample and a consent id, usable in Generate Text to Speech

Why run this pair with FlowMattic

Fluent Support and OpenAI (ChatGPT) connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Tickets go only where you choose

Ticket text goes from your WordPress site to OpenAI under your own API key, and nowhere else, which matters for support conversations.

Every ticket, no run limit

FlowMattic runs are unlimited, so tagging and drafting for every ticket costs only your OpenAI usage.

The help desk is already in WordPress

Fluent Support and FlowMattic run on the same site, so tags and replies are written straight back to your tickets.

Common questions

Can OpenAI answer Fluent Support tickets automatically?

It can draft the answer, and Reply to Ticket can post it. We suggest putting Human in the Loop between them, so an agent approves each reply before the customer sees it.

Which OpenAI action should I use for classifying tickets?

Generate Content or Ask Chat GPT both work. Give the prompt your list of tags and ask for one of them only, then branch on the answer with a Router.

Can it translate tickets in other languages?

Yes. Ask Chat GPT can translate the message to English for your agents. Post it with Reply to Ticket only after review, or email it to the agent instead.

Do I need Fluent Support Pro?

Only for the tag actions. Ticket Created, the reply actions and the customer actions are available without Pro.

Can I use voice messages from customers?

If a ticket links to an audio file, Create Transcription can turn it into text, which you can then summarise or tag the same way as a written ticket.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Fluent Support and OpenAI (ChatGPT)

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Fluent Support integration 2.1.0, OpenAI (ChatGPT) integration 2.3.0.