Pine Labs processes your orders, refunds and subscription charges. FlowMattic posts the events each team acts on to Slack: failed payments to support, failed refunds to finance, halted subscriptions to retention and token failures to the technical team. For Indian businesses that take payments through Pine Labs.
26 triggers 14 actions 6 example workflows 2 ready-made templates Unlimited runs
When this happens in Pine Labs26 triggers
Do this in Slack14 actions
1. TriggerPayment Failed2. ActionSend Channel MessageWhen Pine Labs fires Payment Failed, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateEach failed payment posts the order ID, customer and amount to the payments channel, so support can help the customer complete the order before they give up.
Payment FailedSend Channel Message
View the template Refund Failed posts to a private finance channel and Add Reminder sets a follow-up, so a customer waiting for money back is not forgotten.
Refund FailedSend Private Channel MessageAdd Reminder
Subscription Halted fires after all retries are used up. The retention channel gets the customer and plan so someone can call before the customer is lost.
Subscription HaltedSend Channel Message
Number Formatter converts the amount into a readable rupee figure, dividing by 100 if your data arrives in paise, before the sales channel gets the order.
Order ProcessedNumber FormatterSend Channel Message
Token Provision Failed posts to the developers' channel, so a problem saving cards for repeat payments is looked at before many customers hit it.
Token Provision FailedSend Private Channel Message
A Branch checks the charge amount. Large subscription charges reach the finance lead by direct message, smaller ones stay in the channel.
Subscription ChargedBranchSend Direct Message
At the end, every failed Pine Labs payment posts the order, customer and amount in your payments channel.
In FlowMattic, open Connects and add the Slack workspace where payment alerts should go.
Create a workflow with Pine Labs and the Payment Failed trigger, then follow the setup instructions on the trigger step.
Run a failing payment in your Pine Labs test setup, or wait for a real one, so FlowMattic captures the fields.
Add Slack Send Channel Message, choose the channel, map the order ID, customer and amount, test it and switch the workflow on.
1. Trigger in Pine Labs
Payment Failed
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From Pine Labs | To Slack |
|---|---|
| Order ID | Message: order |
| Merchant order reference | Message: reference |
| Customer email | Message: customer |
| Amount | Message: amount |
| Error message | Message: reason |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Pine Labs and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Support, finance, retention and developers each see the payment problems they can fix, instead of one busy feed.
Order and customer details pass through your own WordPress site on the way to Slack, not through another company's automation account.
Runs are unlimited on every FlowMattic plan, so a festive sale with many orders costs nothing extra.
Create a FlowMattic workflow with a Pine Labs trigger such as Payment Failed or Order Processed, follow its setup instructions, then add Slack Send Channel Message with the order fields mapped into the text.
Yes. Build a workflow from Refund Failed and use Send Private Channel Message, so only the finance team sees it. Add Reminder can set a follow-up.
Many, including Subscription Activated, Subscription Charged, Subscription Halted, Subscription Paused and Subscription Cancelled. Build a workflow for each one a team needs.
Payment amounts are often sent in the smallest currency unit. Divide by 100 with Number Formatter to show rupees in the Slack message.
No. FlowMattic only reads the events Pine Labs sends and posts them to Slack. Payments, refunds and retries work as before.
Did not find your answer? You can browse the help center or ask us directly.
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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Pine Labs integration 1.0.0, Slack integration 1.0.
