Connect Fluent Support and We-Connect

Use Fluent Support and We-Connect in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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23 triggers 16 actions 1 ready-made template Unlimited runs

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When this happens in We-Connect17 triggers

Do this in Fluent Support16 actions

1. TriggerContact is Connected

2. ActionCreate a New Ticket Using Agent

When We-Connect fires Contact is Connected, FlowMattic runs Create a New Ticket Using Agent in Fluent Support with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory

We-Connect

Integration page

Triggers (17)

Contact is ConnectedTriggers when a contact is connected.
Invite Sent to a ContactTriggers when an invite is sent to a contact.
Contact RepliesTriggers when a contact replies.
Contact Replies (Outside Campaign)Triggers when a contact replies, even outside a campaign.
Contact Email Address CapturedTriggers when a contact\'s email address is captured.
Contact Phone Number CapturedTriggers when a contact\'s phone number is captured.
Contact Marked As LeadTriggers when a contact is marked as a lead.
Contact Marked As Follow UpTriggers when a contact is marked as follow up.
Tag Added to a ContactTriggers when a tag is added to a contact.
Note CreatedTriggers when a note is created.
Campaign Stats ChangeTriggers when the campaign stats change.
Profile ViewedTriggers when your profile is viewed by someone.
Email SentTriggers when an email is sent.
Email OpenedTriggers when an email is opened.
Email ClickedTriggers when an email link is clicked.
Email RepliedTriggers when an email is replied to.
Email UnsubscribedTriggers when someone unsubscribes from an email.