Connect Fluent Support and WhatsApp Cloud API

Use Fluent Support and WhatsApp Cloud API in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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6 triggers 21 actions 3 ready-made templates Unlimited runs

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When this happens in Fluent Support6 triggers

Do this in WhatsApp Cloud API5 actions

1. TriggerTicket Created

2. ActionSend Template Message

When Fluent Support fires Ticket Created, FlowMattic runs Send Template Message in WhatsApp Cloud API with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory

WhatsApp Cloud API

Integration page

Actions (5)

Send Template MessageSend template message to user's WhatsApp
Send Text MessageSend text message to user created or replied session
Send Image MessageSend image message to user created or replied session
Send Video MessageSend video message to user created or replied session
Send Document MessageSend document message to user created or replied session