Support teams that live in Slack should not have to watch the HappyFox queue in another tab. FlowMattic posts new and changed tickets to the right channel, pings the agent who owns a ticket and turns your HappyFox smart rules into Slack alerts, so urgent customers get noticed while routine tickets stay in the help desk.
3 triggers 14 actions 7 example workflows 2 ready-made templates Unlimited runs
When this happens in HappyFox3 triggers
Do this in Slack14 actions
1. TriggerTicket Created2. ActionSend Channel MessageWhen HappyFox fires Ticket Created, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateThe support channel sees the subject, customer and priority of every new ticket, so whoever is free can pick it up without refreshing the help desk.
Ticket CreatedSend Channel Message
View the template A Router reads the HappyFox category, so billing questions go to the billing channel and bug reports to the product channel, each team seeing only its own work.
Ticket CreatedRouterSend Channel Message
A Filter lets through only tickets with an urgent or high priority, and team leads get them in a private channel where they can assign someone straight away.
Ticket CreatedFilterSend Private Channel Message
On each update, the workflow finds the assignee in Slack by their email and sends a direct message with the ticket link, so handovers between shifts are not missed.
Ticket UpdatedFind User by EmailSend Direct Message
Let a smart rule decide when a ticket matters, such as no reply after a set time or a VIP customer, and FlowMattic posts it to Slack when the rule fires.
SmartruleSend Channel Message
When a ticket moves to a pending status, a Filter catches it and Slack adds a reminder for the agent to follow up if the customer goes quiet.
Ticket UpdatedFilterAdd Reminder
An AI Agent condenses the customer's message into two lines and a suggested category, so the channel stays readable even when customers write long emails.
Ticket CreatedAI AgentSend Channel Message
At the end, every new HappyFox ticket posts its subject, customer and priority to your support channel.
Under Connects, add a Slack connection with an account that is in the support channel.
Create a workflow, choose HappyFox and Ticket Created, and follow the trigger's instructions to send HappyFox events to the workflow.
Raise a test ticket in HappyFox so FlowMattic captures its fields, such as subject, category, priority and contact.
Add Send Channel Message, choose the channel, build the text from the ticket fields and add the ticket link. Test the step and switch the workflow on.
1. Trigger in HappyFox
Ticket Created
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From HappyFox | To Slack |
|---|---|
| Ticket subject | Message: title |
| Contact name | Message: customer |
| Priority | Message: priority |
| Category | Message: team |
| Ticket URL | Message: link |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
HappyFox and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Category routing and priority filters keep billing, product and escalation channels focused instead of one noisy feed.
The conditions you already set in HappyFox decide what becomes a Slack alert, so you do not rebuild your SLA logic.
FlowMattic runs on your own WordPress site with unlimited runs, so customer messages go from HappyFox to Slack through infrastructure you control.
Add a Slack connection, create a workflow with the HappyFox Ticket Created trigger and add Send Channel Message. Map the subject, priority and ticket link into the text, test with one ticket and switch the workflow on.
Yes. Build a smart rule in HappyFox for the breach condition and start the workflow with the Smartrule trigger. FlowMattic posts to Slack each time the rule fires, and nothing else reaches the channel.
Yes. Add a Router after Ticket Created with one path per category, and give each path its own Send Channel Message step pointed at that team's channel.
Not with these workflows, which only send HappyFox information to Slack. Closing and replying stay in HappyFox.
Only if every ticket is posted. Use a Filter for priority, or send routine tickets to a quieter channel and keep the main one for escalations and smart rule alerts.
Did not find your answer? You can browse the help center or ask us directly.
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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. HappyFox integration 1.0.0, Slack integration 1.0.
