KnowledgeOwl is where your help articles live, and Slack is where support agents ask what changed. FlowMattic announces newly published articles, passes contact form messages to support, sends reader comments to the docs team and tells editors when an article needs review. For support and documentation teams who want the knowledge base and the help desk talking.
9 triggers 14 actions 6 example workflows 2 ready-made templates Unlimited runs
When this happens in Knowledgeowl9 triggers
Do this in Slack14 actions
1. TriggerArticle Publish2. ActionSend Channel MessageWhen Knowledgeowl fires Article Publish, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateThe article title and link post to the support channel when it is published, so agents can share the new answer with customers the same day.
Article PublishSend Channel Message
View the template Ready-made templateReaders who could not find an answer and used the contact form are posted with their question, so an agent picks it up and replies.
Contact Form SubmitSend Channel Message
View the template Comments often point out a missing step or an old screenshot. Posting them to a private docs channel lets the writer fix the article quickly.
Comment CreatedSend Private Channel Message
A Filter keeps status changes to your review status, and a DM tells the editor which article is waiting, so drafts do not sit in review for weeks.
Article Status ChangeFilterSend Direct Message
A new callout usually warns about a known issue or a change. Posting it to the support channel keeps agents' answers in line with the article.
New CalloutSend Channel Message
Article Updated posts each edit to a quiet changelog channel, so product and support can scroll back and see when a help page changed.
Article UpdatedSend Channel Message
At the end, every article you publish in KnowledgeOwl is announced in your support channel with its title and link.
Add your Slack workspace under Connects in FlowMattic.
Create a workflow with KnowledgeOwl and Article Publish, then follow the trigger's instructions so KnowledgeOwl sends article events to the workflow.
Publish a draft article in KnowledgeOwl so FlowMattic captures its fields.
Add Slack Send Channel Message, choose the support channel, map the title, category and link, test the step and switch the workflow on.
1. Trigger in Knowledgeowl
Article Publish
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From Knowledgeowl | To Slack |
|---|---|
| Article title | Message: title |
| Category | Message: section |
| Article URL | Message: link |
| Author | Message: written by |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Knowledgeowl and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
New articles and callouts appear where agents work, so they link the latest answer instead of writing it again.
Comments and contact forms get to the docs and support teams without anyone checking the knowledge base admin.
FlowMattic runs on your own server with unlimited runs, so a busy documentation sprint costs the same as a quiet week.
Create a FlowMattic workflow with a KnowledgeOwl trigger such as Article Publish, follow its instructions so KnowledgeOwl sends events to the workflow, then add Slack Send Channel Message with the article title and link.
Yes. Start with Contact Form Submit and post to the support channel. Include the reader's email so an agent can reply from your help desk.
Yes. Use Article Publish for new articles. Article Updated fires on every save, so keep it for a separate changelog channel or leave it out.
Yes. A Router after the trigger reads the category and sends billing articles to the billing team and product articles to product support.
Yes, if the author's email is in the event. Find User by Email finds the writer in Slack and Send Direct Message passes them the comment.
Did not find your answer? You can browse the help center or ask us directly.
Slack and Google Sheets149 shared templates
Slack and Airtable44 shared templates
Slack and Fluent Forms42 shared templates
Slack and FluentCRM35 shared templates
Slack and ClickUp28 shared templates
Slack and Fluent Support21 shared templates
Slack and WooCommerce18 shared templates
Slack and Notion17 shared templatesInstall FlowMattic, connect both accounts and import a template. Every run stays on your own server.
30-day money-back guarantee Unlimited workflows and runs Self-hosted
Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Knowledgeowl integration 1.0.0, Slack integration 1.0.
