Connect BrainCert and Fluent Support

Use BrainCert and Fluent Support in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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30 triggers 32 actions 1 ready-made template Unlimited runs

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When this happens in BrainCert24 triggers

Do this in Fluent Support16 actions

1. TriggerUser Created

2. ActionCreate a New Ticket Using Agent

When BrainCert fires User Created, FlowMattic runs Create a New Ticket Using Agent in Fluent Support with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

BrainCert

Integration page

Triggers (24)

User CreatedTriggers when a new user account is created.
Group CreatedTriggers when a new group is created.
Course CreatedTriggers when a new course is created.
Course Bundle CreatedTriggers when a new course bundle is created.
Test CreatedTriggers when a new test is created.
Live Class CreatedTriggers when a new live class is created.
User UpdatedTriggers when a user profile is updated.
Course UpdatedTriggers when a course is updated.
Course Bundle UpdatedTriggers when a course bundle is updated.
Test UpdatedTriggers when a test is updated.
Live Class UpdatedTriggers when a live class is updated.
Product CreatedTriggers when a new product is created.
User DeletedTriggers when a user account is deleted.
Course DeletedTriggers when a course is deleted.
Course Bundle DeletedTriggers when a course bundle is deleted.
Test DeletedTriggers when a test is deleted.
Live Class DeletedTriggers when a live class is deleted.
Product DeletedTriggers when a product is deleted.
Course EnrollmentTriggers when a user enrolls in a course.
Test EnrollmentTriggers when a user enrolls in a test.
Live Class EnrollmentTriggers when a user enrolls in a live class.
Course CompletedTriggers when a user completes a course.
Test CompletedTriggers when a user completes a test.
New SaleTriggers when a new sale is made.

Actions (16)

Create UserCreate a new user in BrainCert.
Create GroupCreate a new group in BrainCert.
Create CourseCreate a new course in BrainCert.
Create Live ClassCreate a new live class in BrainCert.
Enroll in CourseEnroll a user in a course.
Unenroll from CourseUnenroll a user from a course.
Enroll in TestEnroll a user in a test.
Unenroll from TestUnenroll a user from a test.
Enroll in BundleEnroll a user in a course bundle.
Unenroll from BundleUnenroll a user from a course bundle.
Enroll in Live ClassEnroll a user in a live class.
Unenroll from Live ClassUnenroll a user from a live class.
List CoursesGet a list of all courses in BrainCert.
List BundlesGet a list of all course bundles in BrainCert.
List Live ClassesGet a list of all live classes in BrainCert.
List TestsGet a list of all tests in BrainCert.

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory