Build the support reports you want in Google Sheets from Freshdesk data as it changes. New tickets, ticket updates, notes and contacts are written to a spreadsheet your managers can filter, chart and share, without exporting reports from the helpdesk each week.
11 triggers 19 actions 6 example workflows 3 ready-made templates Unlimited runs
When this happens in Freshdesk5 triggers
Do this in Google Sheets19 actions
1. TriggerNew Ticket2. ActionAdd New RowWhen Freshdesk fires New Ticket, FlowMattic runs Add New Row in Google Sheets with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateEach ticket's ID, subject, requester, priority and created date goes to the sheet, giving managers a sortable list of support demand from the first day.
New TicketAdd New Row
View the template When a ticket is updated, Lookup Row Data finds its row by ticket ID and Update Row writes the new status, agent and priority, so the sheet shows where every ticket stands.
Update TicketLookup Row DataUpdate Row
A Router reads the priority. Urgent and high tickets go to an escalations tab that the team lead watches, and the rest go to the main log.
New TicketRouterAdd New Row
Each new contact becomes a row with name, email and company, so sales and account managers can see who has contacted support without a Freshdesk seat.
New ContactAdd New Row
Every note added to a ticket is written to a notes tab with the ticket ID and author, which gives a quality lead one place to review how agents handle cases.
New Ticket NoteAdd New Row
An AI Agent reads the subject and description and picks one topic from your list, such as billing or login. The topic column shows which problems create the most work.
New TicketAI AgentAdd New Row
When finished, every new Freshdesk ticket appears as a row in your support log.
Create a sheet with columns for ticket ID, subject, requester, email, priority, status and created date.
In FlowMattic, open Connects and add a Google Sheets connection that can edit the log.
Create a workflow with Freshdesk and New Ticket, follow the steps shown to link your helpdesk, then raise a test ticket.
Add a Google Sheets step with Add New Row, map each ticket field to its column, test it and switch the workflow on.
1. Trigger in Freshdesk
New Ticket
2. Action in Google Sheets
Add New Row
Fields mapped from the earlier steps (a typical setup)
| From Freshdesk | To Google Sheets |
|---|---|
| Ticket ID | Ticket ID |
| Subject | Subject |
| Requester name | Requester |
| Requester email | |
| Priority | Priority |
| Status | Status |
| Created at | Created |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Freshdesk and Google Sheets connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Ticket text and requester details go from Freshdesk to your sheet through your own WordPress server, without another automation provider in between.
Runs are unlimited, so logging every update on a busy helpdesk costs the same as logging a few new tickets.
Once tickets are in Sheets, pivot tables and charts answer questions the built-in reports do not, such as tickets per topic per week.
Connect Google Sheets in FlowMattic, start a workflow with the Freshdesk New Ticket trigger, and add an Add New Row step that maps ticket fields to your columns. Raise a test ticket, check the row and switch the workflow on.
Yes. Add a second workflow on Update Ticket that runs Lookup Row Data on the ticket ID column and then Update Row with the new status and agent.
Not on this pair. Freshdesk has no actions in FlowMattic, so the sheet is a report. Changes are made in Freshdesk and flow into the sheet.
Yes. Use a Router on the group or type field and give each path its own Add New Row step pointed at a different tab.
The triggers run on new events only. Export older tickets from Freshdesk once and paste them in, then let the workflow add everything after that.
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Reviewed 23 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Freshdesk integration 1.0, Google Sheets integration 2.2.4.
