Recurring revenue slips away quietly: a card fails, a subscriber cancels, a plan is downgraded. FlowMattic posts those WooCommerce Subscriptions events to Slack where your team already talks, and it can act on them too, retrying a payment or setting a reminder. It is for subscription stores, membership boxes and SaaS sellers on WooCommerce who want churn signals seen the day they happen.
18 triggers 43 actions 6 example workflows 5 ready-made templates Unlimited runs
When this happens in WooCommerce Subscriptions18 triggers
Do this in Slack14 actions
1. TriggerSubscription Payment Failed2. ActionSend Channel MessageWhen WooCommerce Subscriptions fires Subscription Payment Failed, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateThe customer, plan and amount go to a channel as soon as the payment fails, so someone can reach out before the subscription lapses.
Subscription Payment FailedSend Channel Message
View the template Ready-made templateAn AI Agent reads the plan, tenure and order history and suggests the most likely reason and an offer, then posts it with the cancellation so the follow-up call has a plan.
Subscription CancelledAI AgentSend Channel Message
View the template Instead of waiting on the default retry, the workflow pauses, schedules a payment retry and posts the result to a private billing channel for the person who handles dunning.
Subscription Renewal Payment FailedDelaySchedule Payment RetrySend Private Channel Message
Each plan switch fetches the subscription and posts the old and new plan, so founders see expansion and contraction as it happens rather than in a monthly report.
Subscription SwitchedGet SubscriptionSend Channel Message
When a trial period finishes, Slack sets a reminder for the account manager to check in with the new subscriber while the first paid month is still fresh.
Subscription Trial EndedAdd Reminder
An on-hold subscription posts to Slack and gets a note saying the team was alerted, so the subscription's history shows the follow-up when the customer gets in touch.
Subscription On HoldSend Channel MessageAdd Subscription Note
At the end, every failed WooCommerce subscription payment posts a message to the Slack channel you pick.
Add your Slack workspace under Connects in FlowMattic. WooCommerce Subscriptions runs on the same WordPress site as FlowMattic.
Start a workflow with the WooCommerce Subscriptions Subscription Payment Failed trigger and capture a test event, for example from a staging store with a test card.
Add Send Channel Message, choose a billing channel and include the customer name, email, plan, amount and a link to the subscription in wp-admin.
Test the Slack step with the captured data, then switch the workflow on.
1. Trigger in WooCommerce Subscriptions
Subscription Payment Failed
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From WooCommerce Subscriptions | To Slack |
|---|---|
| Subscription ID | Message: subscription number and admin link |
| Billing first and last name | Message: customer |
| Billing email | Message: contact |
| Product name | Message: plan |
| Order total | Message: amount |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
WooCommerce Subscriptions and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
FlowMattic runs inside the same WordPress site as your store, so subscriber details go straight from WooCommerce to Slack with no outside service in between.
Runs are unlimited, so the first of the month, when hundreds of renewals process together, needs no larger plan.
With 29 WooCommerce Subscriptions actions, the same workflow can retry a payment, add a note or extend a subscription before it posts to Slack.
Yes. Put a Filter after the trigger that checks the subscription total, and only those above your threshold reach Slack. A Router can send the rest to a quieter channel.
Not directly, because these workflows post to Slack rather than start from it. Use Suspend Subscription Temporarily or Cancel Subscription from a subscription event, or from a Webhook if another tool sends the request.
Subscription Created runs when a subscription is made. Subscription Activated runs when it becomes active, which is usually the better moment to welcome someone or post a win to the team.
Yes. If you know their email, Find User by Email returns their Slack user and Send Direct Message posts the alert to them alone.
Did not find your answer? You can browse the help center or ask us directly.
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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. WooCommerce Subscriptions integration 1.0.0, Slack integration 1.0.
