tr Skip to content
Black Friday FlowMattic for life, 12 payments of $33.25 Or $399 once. Nothing added for splitting Ends in --Days --Hrs --Min --Sec See the deal
Try for Free

Connect Fluent Support and WhatsApp Cloud API

Customers check WhatsApp far more often than a support inbox. FlowMattic sends Fluent Support ticket events to the WhatsApp Business number you own: a receipt when a ticket opens, a nudge when an agent replies, a feedback request when it closes. Agents can be pinged too when something urgent arrives. For WordPress businesses whose customers prefer chat.

Try FlowMattic free See example workflows

6 triggers 21 actions 6 example workflows 3 ready-made templates Unlimited runs

Try a pairing

When this happens in Fluent Support6 triggers

Do this in WhatsApp Cloud API5 actions

1. TriggerTicket Created
2. ActionSend Text Message

When Fluent Support fires Ticket Created, FlowMattic runs Send Text Message in WhatsApp Cloud API with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Fluent Support and WhatsApp Cloud API workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Fluent Support app icon WhatsApp Cloud API app icon Ready-made template

Acknowledge each new support ticket on WhatsApp

Customers get a WhatsApp message with their ticket number, so fewer of them open a second ticket. Plain text works inside WhatsApp's 24-hour window; outside it, switch to an approved template.

Ticket CreatedSend Text Message

View the template
Fluent Support app icon WhatsApp Cloud API app icon Ready-made template

Tell customers on WhatsApp when an agent has replied

An approved template message says there is a new reply on their ticket, so customers who miss the email notification still come back to the conversation.

Agent Replies to a TicketSend Template Message

View the template
Fluent Support app icon WhatsApp Cloud API app icon Ready-made template

Give VIP customers a personal WhatsApp follow-up

A Branch checks for a VIP or Pro customer. Those tickets get a WhatsApp message from a named person and an email to the account owner, while others follow the normal path.

Ticket CreatedBranchSend Text MessageEmail (SMTP)

View the template
Fluent Support app icon WhatsApp Cloud API app icon

Ask for a rating when an agent closes the ticket

A template message thanks the customer and links to a short survey, sent where they are most likely to answer instead of another email.

Agent Closes a TicketSend Template Message

Fluent Support app icon WhatsApp Cloud API app icon

Ping the on-call agent about urgent tickets

A Filter passes tickets marked critical or from your outage form, and the on-call agent's own WhatsApp gets the subject and customer, even outside working hours.

Ticket CreatedFilterSend Text Message

Fluent Support app icon WhatsApp Cloud API app icon

Send the setup guide PDF for product questions

Tickets about a product's setup get its PDF guide by WhatsApp Document Message while the agent works on the answer, which often solves the problem first.

Ticket CreatedRouterSend Document Message

Set up: a WhatsApp receipt for new tickets

When finished, each new Fluent Support ticket sends the customer a WhatsApp message from your business number.

  1. Connect WhatsApp Cloud API

    Under Connects in FlowMattic, add a WhatsApp Cloud API connection with your business phone number's details from Meta.

  2. Collect phone numbers

    Add a phone field to your ticket form or customer profile, and ask for the number with its country code.

  3. Start with Ticket Created

    Create a workflow with the Fluent Support Ticket Created trigger. It runs on your WordPress site, so it needs no connection. Open a test ticket to capture fields.

  4. Send the message

    Add WhatsApp Cloud API Send Text Message or Send Template Message, map the customer's phone and write the text with the ticket number, then test and switch on.

Import the ready-made template Intermediate, about 5 min to set up
Acknowledge each new support ticket on WhatsApp Template
  1. Fluent Support app icon 1. Trigger in Fluent Support Ticket Created
  2. WhatsApp Cloud API app icon 2. Action in WhatsApp Cloud API Send Text Message

    Fields mapped from the earlier steps (a typical setup)

    From Fluent SupportTo WhatsApp Cloud API
    Customer phoneTo number
    Customer first nameMessage: greeting
    Ticket IDMessage: ticket number
    Ticket titleMessage: subject
Built on the FlowMattic canvas. Test each step with real data, then switch the workflow on.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

  • WhatsApp only allows free-form text within 24 hours of the customer's last message to you. To message someone first, use Send Template Message with a template Meta has approved.
  • Fluent Support does not need a phone number to open a ticket, so make sure your form or customer profile collects one. The mapping above assumes a phone field.
  • Meta charges for WhatsApp conversations on your own Meta business account. FlowMattic adds no cost per message.
Fluent Support app icon

Fluent Support

Integration page

Triggers (6)

  • Ticket CreatedTriggers when a new ticket is created by either customer or agent
  • Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
  • Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
  • Agent Closes a TicketTriggers when an agent closes the ticket
  • Customer Closes a TicketTriggers when a customer closes the ticket
  • Ticket DeletedTriggers when a ticket is deleted

Actions (16)

  • Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
  • Create a New Ticket Using CustomerCreates a new ticket
  • Reply to TicketReply to a ticket as a agent
  • Update Any ReplyUpdate any reply
  • Add Tag to Ticket (Pro)Add a tag to a ticket
  • Remove a Tag From Ticket (Pro)Remove a tag from a ticket
  • Get All TicketsGet all tickets
  • Get Specific TicketGet specific ticket by ticket id
  • Delete Ticket(s)Delete a ticket(s) by ticket id(s)
  • Delete ReplyDelete a reply by response id
  • Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
  • Update CustomerUpdate an existing customer
  • Get Customer By IDGet a specific customer by customer id
  • Get All CustomersGet all customers
  • Delete CustomerDelete a customer by customer id
  • Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory
WhatsApp Cloud API app icon

WhatsApp Cloud API

Integration page

Actions (5)

  • Send Template MessageSend template message to user's WhatsApp
  • Send Text MessageSend text message to user created or replied session
  • Send Image MessageSend image message to user created or replied session
  • Send Video MessageSend video message to user created or replied session
  • Send Document MessageSend document message to user created or replied session

Why run this pair with FlowMattic

Fluent Support and WhatsApp Cloud API connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Messages leave from your server

Ticket details go from Fluent Support to the WhatsApp Cloud API directly from your WordPress site, with your own Meta account.

No per-message markup

Runs are unlimited, so the only messaging cost is what Meta charges for WhatsApp conversations.

Every ticket event can message

New tickets, agent replies and closures each start their own workflow, so customers hear from you at each step of the ticket.

Common questions

Can Fluent Support send WhatsApp notifications to customers?

Yes, with FlowMattic. Start a workflow with a Fluent Support trigger such as Ticket Created or Agent Replies to a Ticket and add a WhatsApp Cloud API step with the customer's phone number and your message or template.

Do I need WhatsApp message templates?

For the first message to a customer, yes. Create and get the template approved in Meta's WhatsApp Manager, then choose it in Send Template Message and map the ticket number and name into its variables.

Can customers reply on WhatsApp into the ticket?

Not with these steps, which only send messages through WhatsApp Cloud API. Ask customers to reply in the ticket, or catch WhatsApp messages with a Webhook and use Reply to Ticket.

What format must phone numbers be in?

Use the full international number with country code and no leading zeros, such as 447700900123. Text Formatter can remove spaces and symbols customers type.

Did not find your answer? You can browse the help center or ask us directly.

Fluent Support with other apps

Slack app iconFluent Support and Slack21 shared templates Google Sheets app iconFluent Support and Google Sheets9 shared templates AI Agents app iconFluent Support and AI Agents8 shared templates Telegram app iconFluent Support and Telegram4 shared templates FluentCRM app iconFluent Support and FluentCRM4 shared templates OpenAI (ChatGPT) app iconFluent Support and OpenAI (ChatGPT)3 shared templates Twilio app iconFluent Support and Twilio2 shared templates Gravity Forms app iconFluent Support and Gravity Forms2 shared templates

All Fluent Support integrations

WhatsApp Cloud API with other apps

WooCommerce app iconWhatsApp Cloud API and WooCommerce13 shared templates Fluent Forms app iconWhatsApp Cloud API and Fluent Forms6 shared templates Contact Form 7 app iconWhatsApp Cloud API and Contact Form 75 shared templates Facebook Lead Ads app iconWhatsApp Cloud API and Facebook Lead Ads4 shared templates Google Sheets app iconWhatsApp Cloud API and Google Sheets3 shared templates Telegram app iconWhatsApp Cloud API and Telegram3 shared templates Typeform app iconWhatsApp Cloud API and Typeform2 shared templates FluentCRM app iconWhatsApp Cloud API and FluentCRM2 shared templates

All WhatsApp Cloud API integrations

Start automating Fluent Support and WhatsApp Cloud API

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

Try FlowMattic free See pricing

30-day money-back guarantee Unlimited workflows and runs Self-hosted

Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Fluent Support integration 2.1.0, WhatsApp Cloud API integration 1.0.1.