Connect WooCommerce and Fluent Support

WooCommerce knows what each customer bought; Fluent Support knows what went wrong. Both run on your WordPress site, and FlowMattic joins them. Failed payments, low reviews and cancelled subscriptions open tickets, high spenders get a VIP tag when they write in, and a closed complaint can end with a coupon. Built for store owners who answer their own support.

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49 triggers 73 actions 7 example workflows 1 ready-made template Unlimited runs

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When this happens in WooCommerce43 triggers

Do this in Fluent Support16 actions

1. TriggerNew Order Created

2. ActionCreate a New Ticket Using Customer

When WooCommerce fires New Order Created, FlowMattic runs Create a New Ticket Using Customer in Fluent Support with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

WooCommerce and Fluent Support workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Open a tagged ticket for each made-to-order purchase

Custom orders need a conversation about sizes or artwork. A Filter keeps orders for those products, then a ticket opens in the customer's name tagged Order Inquiry, so details are agreed in one thread.

New Order CreatedFilterCreate a New Ticket Using CustomerAdd Tag to Ticket (Pro)

View the template

Create an agent ticket when a payment fails

An order set to failed opens a ticket from your team to the customer, with the order number and total, so someone offers another way to pay before the sale is lost.

Order Status Set to FailedCreate a New Ticket Using Agent

Turn low-star product reviews into support tickets

A Filter passes reviews of one or two stars. The reviewer gets a ticket about the product they rated, which often fixes the problem before it costs another sale.

Product ReviewedFilterCreate a New Ticket Using Agent

Tag tickets from high-spending customers as VIP

When a ticket comes in, Get Customer Total Spent checks the buyer's lifetime spend in WooCommerce. Customers above your threshold get a VIP tag so agents answer them first.

Ticket CreatedGet Customer Total SpentFilterAdd Tag to Ticket (Pro)

Send an apology coupon after a complaint is closed

Tickets tagged as complaints end with a one-time WooCommerce coupon locked to the customer's email, sent by email once the agent closes the ticket.

Agent Closes a TicketFilterCreate CouponAdd Email(s) to CouponEmail (SMTP)

Ask why when a subscription is cancelled

A Filter on WooCommerce Subscription Status Updated keeps cancellations, and an agent ticket asks the customer what went wrong, which gives you a chance to keep them.

WooCommerce Subscription Status UpdatedFilterCreate a New Ticket Using Agent

Add new store customers to the helpdesk customer list

Every new WooCommerce customer is created in Fluent Support with Create OR Get Customer Info, so their profile is ready the first time they write in.

New Customer CreatedCreate OR Get Customer Info

Set up: a tagged ticket for custom orders

At the end, each new order for your made-to-order products opens a Fluent Support ticket tagged Order Inquiry.

Start with New Order Created
Create a workflow with the WooCommerce New Order Created trigger. WooCommerce and Fluent Support run on this site, so neither needs a connection. Place a test order to capture the fields.
Keep only custom orders
Add a Filter that checks the product name or category in the order line items, so regular orders do not open tickets.
Create the ticket
Add Fluent Support Create a New Ticket Using Customer, map the billing email and name, and write a title and message that include the order number.
Tag and switch on
Add Add Tag to Ticket (Pro) with the new ticket's ID and the Order Inquiry tag, test each step and switch the workflow on.

Import the ready-made template Beginner, about 5 min to set up

From WooCommerce	To Fluent Support
Billing email	Customer email
Billing first name	Customer first name
Billing last name	Customer last name
Order number	Ticket title
Line items	Ticket content

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

Add Tag to Ticket (Pro) and Remove a Tag From Ticket (Pro) need Fluent Support Pro. The ticket and customer actions work with the free plugin.
Opening a ticket for every order fills the helpdesk fast. Filter on product, category or order total so only orders that need a conversation create one.
To look up a buyer from a ticket, match on email. Customers who write in from a different address than their billing email will not be found by Get Customer Total Spent.

WooCommerce

Integration page

Triggers (43)

New Product CreatedWhen a new product is created
Product UpdatedWhen a product is updated
Product DeletedWhen a product is moved to trash
Restore ProductWhen a product is restored from trash
New Order CreatedWhen a new order is created
Order UpdatedWhen an order is updated
Order DeletedWhen an order is moved to trash
Restore OrderWhen an order is restored from trash
New Coupon CreatedWhen a new coupon is created
New Customer CreatedWhen a new customer profile is created
Product Added to CartWhen user adds product in cart
Product Removed from CartWhen a product is removed from cart
Order Status Set to PendingTriggers when an order status is set to pending
Order Status Set to FailedTriggers when an order status is set to failed
Order Status Set to On-holdTriggers when an order status is set to on-hold
Order Status Set to ProcessingTriggers when an order status is set to processing
Order Status Set to CompletedTriggers when an order status is set to completed
Order Status Set to RefundedTriggers when an order status is set to refunded
Order Status Set to CancelledTriggers when an order status is set to cancelled
WooCommerce Subscription CreatedTriggers when a subscription is created after a customer purchases a subscription product or products
WooCommerce Subscription Status UpdatedTriggers immediately after a subscription's status has been changed
Product ViewedTriggers when a product is viewed on frontend
Order Note AddedTriggers when a note is added to an order
Customer Order Count ThresholdTriggers when customer reaches specified completed order count
Customer Total Spend ThresholdTriggers when customer reaches specified spending amount
Product Category PurchasedTriggers when a product from specific category is purchased
Product PurchasedTriggers when a specific product is purchased
Variable Product PurchasedTriggers when a variable product is purchased
Variable Subscription PurchasedTriggers when a variable subscription product is purchased
Order PaidTriggers when an order payment is completed
Product ReviewedTriggers when a product review is submitted
Product RefundedTriggers when a product refund is created
Coupon UpdatedTriggers when a coupon is updated
Coupon DeletedTriggers when a coupon is deleted
Coupon RestoredTriggers when a coupon is restored from trash
Customer UpdatedTriggers when a customer profile is updated
Customer DeletedTriggers when a customer is deleted
Product Goes Out of StockTriggers when a product goes out of stock
Product Back in StockTriggers when a product comes back in stock
Product Low StockTriggers when a product reaches low stock threshold
Product Variation Goes Out of StockTriggers when a product variation goes out of stock
Product Variation Back in StockTriggers when a product variation comes back in stock
New Cart AbandonmentTriggers when a customer abandons their cart without completing checkout

Actions (57)

Create New ProductCreate a new product in WooCommerce
Create Variable ProductCreate a new variable product in WooCommerce
Create Product VariationCreate a new product variation in WooCommerce
Update ProductUpdate existing product in WooCommerce
Create New OrderCreate a new order in WooCommerce
Create CouponCreate a new coupon
Apply CouponApply a coupon to the cart
Add Email(s) to CouponAdd one or more emails to a coupon
Add Product to CartAdd products to the cart
Remove Product from CartRemoves the given product from the cart
Create a CustomerCreate a new customer profile
Get Customer by IDGet a customer's profile by their ID
Get Customer by EmailGet a customer's profile by their email
Get Order by IDGet an order's details by its ID
Get Orders by EmailGet all orders by email
Create AttributeCreate a custom product attribute
Add Attribute TermsAdd terms to the product attribute taxonomy
Add Product AttributesAdd attributes to the existing product
Update Product AttributesUpdate product attributes with new values and remove previous values
Get Product Sales CountGet number of sales for the product by ID
Add Order NoteAdd a note to the order
Get Product by IDGet product details by ID
Get Product by SKUGet product details by SKU
Get Orders of UserList all completed orders of a user by email or ID
Change Order StatusChange the status of an order
Get Customer Total SpentGet total amount spent by a customer
Get Customer Order CountGet total number of orders placed by a customer
Get Customer Last OrderGet the last order placed by a customer
Delete CouponDeletes an existing coupon
Retrieve Sales ReportGet total sales, refunds, net sales, and order count for a selected date range
Retrieve Top Sellers ReportGet list of top selling products with quantity sold
Retrieve Reviews TotalsGet review totals by rating
Retrieve Products TotalsGet product totals by type
Retrieve Customers TotalsGet customer totals report
Retrieve Coupons TotalsGet coupon totals by discount type
Retrieve Orders TotalsGet order totals by status
Retrieve a List of RefundsGet list of refunds for an order
Fetch Coupon DetailsRetrieves coupon details by coupon code or ID
Add/Update Custom FieldsAdds or update custom fields on specific order
Create Product ReviewCreate a new product review
Create Product TagCreate a new product tag
Create Product CategoryCreate a new product category
Delete CustomerDelete a customer account
Delete Product TagDelete a product tag
List All OrdersRetrieve a list of all orders
Retrieve Product by Name/SlugGet product details by product name or slug
Update CouponUpdate an existing coupon
Update CustomerUpdate customer details
Get All CustomersRetrieve a list of all customers
Get All ProductsRetrieve a list of all products
Get Product VariationGet variation details by product and variation ID
List All Order NotesRetrieve all notes for a specific order
Update Product VariationUpdate an existing product variation
Send Abandoned Cart EmailSend a recovery email to customers with abandoned carts
Check Cart StatusCheck if a cart is abandoned, recovered, or active
Update Product PriceManage the regular price or sale price of an existing Product or Variation by SKU or ID
Update Product Stock QuantityManage the stock quantity and stock status of an existing Product or Variation by SKU or ID

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory

Why run this pair with FlowMattic

WooCommerce and Fluent Support connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Store and helpdesk on one server

Orders and tickets never leave your WordPress site; FlowMattic moves data between two plugins in the same database.

Every order and ticket counts the same

Runs are unlimited, so a store with thousands of orders and tickets a month pays nothing more for these workflows.

Context in both directions

Order events can open tickets, and ticket events can read spend, orders and coupons from WooCommerce.

Common questions

Can Fluent Support show WooCommerce order details on a ticket?

With FlowMattic you can put order details into the ticket you create, such as the order number and items in the title or message. For tickets customers open themselves, look up their orders with Get Orders by Email and tag the ticket from the result.

Do I need Fluent Support Pro?

Only for the tag actions. Creating tickets, replying and managing customers work with the free version of Fluent Support.

Can I open tickets for refunds?

Yes. Use Order Status Set to Refunded or Product Refunded as the trigger and create an agent ticket that asks for feedback or confirms the refund.

Can an agent's reply be logged on the WooCommerce order?

Yes, if the ticket holds the order number, for example in its title. Start with Agent Replies to a Ticket, pull the number out with Text Formatter and run Add Order Note on that order, so the shop team sees the support history.

Can I stop duplicate tickets for the same order?

Trigger on a single status, such as Order Status Set to Processing, rather than Order Updated, which can fire several times for one order.

Did not find your answer? You can browse the help center or ask us directly.

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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. WooCommerce integration 2.2.2, Fluent Support integration 2.1.0.